Hotel Granduca

A mix of feelings about this 5-star hotel. Upon arrival, we were dazzled by the tasteful décor, with beautiful paintings that began the experience we were about to have—the Western Experience. The room impressed us with its spaciousness, the bathroom, and the kitchen/coffee area. When we arrived, we received a tray with fruit and a lovely welcome note. While we waited for the rest of the group, we went downstairs to have a drink and something to eat. The espresso martini, the fries, and the meatballs were incredible! The next day, however, the experience started to change. When we went down for breakfast, we had to cancel it because it took more than 30 minutes to arrive and we had to leave for some commitments. That morning the service felt very slow and of poor quality. On the last night, when we returned to the hotel at 11:00 p.m., after having left the room at 10:00 a.m., we found everything exactly as we had left it—our room had never been cleaned. The towels were still on the floor, the sink had hair in it the entire time, and the area around the sink had not been wiped. This is not what you expect from a 5-star hotel—or perhaps it should have fewer stars? Additionally, the amenities were never restocked during our stay. The shampoo and hand cream, for example, were never replaced.

3 months ago

Came here for tea time. The services as we came in was wonderful. The tea room ladies were attentive. The light bites were tasty and the tea was delightful. This is a special occasion type event so spending more than usual on tea is appropriate I believe. You really can’t find a quaint tea atmosphere on the regular. I definitely want to come back for tea time!

2 months ago

Had high tea for mother's Day and was so impressed with everything! Everything was freshly made! Had scones right from the oven. Dessert selection was incredible and had a taste of everything! Service was attentive and responsive! Loved it!!

a month ago

We had the afternoon tea /Tea de Alba. It was an overall “ok.” experience. I was a little disappointed in the ratio of filling in the sandwiches. The sandwich was 90% cream cheese filled, which made it a little “hard to swallow” for my taste. It was pretty much straight up cream cheese, couldn’t really taste any bread or any other flavors. And the tea was lukewarm. Not sure that I would repeat the experience for the $85.00 price tag. I’ve enjoyed high tea/afternoon tea at several other places that were a better experience. Atmosphere and decor were pretty though.

4 months ago

I regularly stay at Leading Hotels of the world but sorry to say I feel this hotel does not meet the standards I have come to expect: The food is good and staff are friendly and helpful but we have had to complain about numerous things such as non shutting windows leaving us to sleep listening to the freeway. Any other hotel would have swooped our room instantly: The cleaning of the rooms is good but we have not had certain items in the room and had to request them/ the rooms are old but acceptable. It's a pity as I want to like this hotel but they to up there game to really be part of the LHW group.

2 months ago