WoodSpring Suites Houston Westchase

Dymond Alexis

I originally booked from October 15 through October 22, 2025. I stayed only one night, October 15, and vacated the property early due to unacceptable, unsafe, and unsanitary conditions. Upon arrival, I was immediately concerned by the condition of the property and the disturbing environment. During my short stay, I encountered the following: • The facility reeked of urine throughout the hallways and staircases. • Groups of men were loitering and congregating in the hallways and stairwells, creating an uncomfortable and unsafe atmosphere. • The floors were filthy and bathroom was infested with roaches. • The safety lock on my door was broken, hanging on by a single screw, suggesting forced entry or damage. • There were visible holes in the walls of both the room and common areas. • One of the building’s entry doors was missing a doorknob, and guests had been prying it open to gain access – a major security concern. • A man attempted to lure me into his room, at which point I feared for my safety, returned to my room, gathered my belongings, and left the property immediately. I called the front desk on October 16 to inform them of my early departure and my intent to seek a refund. I was told this would not be an issue. However, when I returned in person to process the checkout and refund, the staff member initially began assisting me—until she saw that I paid in cash. At that point, she abruptly refused to process the refund or even complete the check-out. She called Jose to the desk and he refused to document their refusal to check me our and refund me. This is completely unacceptable. Not only did the condition of the property force me to vacate early for my own health and safety, but the manger's failure to honor their verbal commitment and their policies constitutes a clear breach of trust. I have requested a full refund for the unused nights from October 16 through October 22, 2025. I will be forced to escalate this matter through other channels, including the Better Business Bureau, local health and safety authorities, and social media platforms.

4 months ago

La China

The worst you can stay at. Very dirty, smelly and old furnitures. But the attention at the front desk was good.

2 months ago

Tiffany Allen

I have stayed here the past couple days the lady that I always see walking around doing things here her name is Chandra she is very nice and kind very helpful I give all thumbs up to her

4 weeks ago

ryan koo

Worst experience I've had. Booked it online through third-party bank. Upon arriving, they refused to give us room due to being full. Ridiculous, no sorry, no assistance was offered due to their fault. Last time to visit here.

3 months ago

Winebottle Crafts

This place doesn't even deserve a 1 star rating.Dont stay here worst stay of my life I got back to my room to find roaches under my bed there is an infection of roaches. Im trying to find another place to stay in the meantime

3 months ago