Wingate by Wyndham Houston Willowbrook

Nik

The rooms were elegant and clean. It was very quiet which was nice for a light sleeper as myself. I would give 5 stars, but I can't due the the unfriendly and rude staff. The front desk was unfriendly and didn't smile once, but the worst was our breakfast experience. We paid extra for the hot breakfast and when we walk into the room we were asked for our breakfast card. We had not been given anything but a key at check in. With my plate in hand I was told to wait while they said to stop (in front of everyone) while they asked our room number and checked with the front desk. This took about 5 min. The chef was AMAZING! He told us to go ahead and we'd figure it out after. He took his job seriously asking if everyone was ok and enjoying their meal. We were never even given an apology by any staff member when they figured out their mistake. I do love the hotel, but after being embarrassed I won't be going back.

3 months ago

Juicyjaadde

TRASH. only spot that was “decent” looking was lobby at check in. from the minute we arrived they didn’t have the room we booked available. had to put us down to a 1 bed when we needed 2, we had us & our 3 children. there was dusty, dirty marks all over the walls & carpets. in the hallways & rooms. there were roaches consistently. didn’t even feel safe using the microwave or fridge. there was a musky smell all through the halls & rooms & almost as if it got worse the higher the floor you went. continental breakfast was low selection, no protein, & looked gross to eat. we were booked there for a month due to work travel for my husband, but 6 days in the location got FORCLOSED on & we had to leave. WILL NEVER BE GOING TO ANOTHER WYNDAM THANKS TO THIS LOCATIONS EXPERIENCE. WORST HOTEL EXPERIENCE EVER & that includes surpassing a motel 6 for that matter. SO DISGUSTING!

a month ago

Kayla Oliver

This was by far the worst hotel experience I’ve ever had, and there will not be another stay here. The first room I was given was dirty, smelled bad, and had mold on the curtains. On top of that, there were roaches — not just in the room, but even running across the floor in the lobby. The second room I was moved to was only slightly less dirty, but still unacceptable. I’ve never stayed anywhere with this many roaches, and it was absolutely disgusting. The water never got hot during my stay. Even after following staff instructions to “just let the water run,” the best it ever got was lukewarm. Taking a shower was a miserable experience. To make matters worse, I had to get my key card reprogrammed every single day. Sometimes the card worked but the door itself wouldn’t open. When I told staff, one actually said, “sometimes the door just doesn’t wanna open, you just have to keep trying.” That kind of response shows how poorly this hotel is managed. The environment itself also felt unsafe and unprofessional, with guests walking around with no shirts or shoes. Overall, the rooms were filthy, the service was unhelpful, and the property was crawling with roaches. Do yourself a favor and book somewhere else. This place should not even be operating in its current condition.

5 months ago

alandria calhoun

Because the Jacuzzi was not working. Once we got here, it was told to us that there was a Jacuzzi, but once we got here, the Jacuzzi was not working when I tried to calm before coming to confirm about the jekinzie. No answer, no, call back, no message back, but everything else was fine. Customer service is excellent. The only thing was not being able to enjoy our first time in a jacuzzi and something does need to be done about that.Because if you guys advertising that it needs to be fixed

3 months ago

Eagle Maids

This hotel has been the worst I've booked in the US in 6 years. The check-in process was painfully slow, even for those who had pre-checked in online. During my 3-day stay, the room wasn't cleaned, and the AC was clogged every night, stopping work entirely. The breakfast was subpar, and the reception area was noisy. The WiFi didn't reach my room, forcing me to walk to the breakfast area or venture 10 minutes away to the college to get a signal. To make matters worse, one elevator was damaged, and the other wasn't working correctly.The carpet had a strong unpleasant odor, even after using air fresheners. If you prefer a clean and quiet place to stay, I'd advise against this hotel. They need a new management for sure .. I

4 months ago