TownePlace Suites Houston Westchase

Alina Ho

The hotel is clean and conveniently located close to the city center, with many great restaurants and places nearby. The staff is friendly and welcoming. However, I was a bit disappointed that toothbrush and toothpaste were not already provided in the room and I had to ask for them. This is a basic amenity that could have been handled better. Overall, it was not bad.

a month ago

Elemeno Peez

The staff is very friendly so that's always a plus. I'm not saying don't stay here and run away but be aware. There is definitely room for improvement in other areas. I'll start with breakfast, nothing to mention other than they have the audacity to put a sign next to those powered imposter eggs that says cage free. I guess it's not a complete lie because they have never seen a cage, but those eggs are very much the powdered kind and very yuck. I did like the oatmeal bar, otherwise its your standard waffle, cereal, pastry, fruit set up. Let's get it the room: The pillows are awful, very flat, and non supportive. We all know a pillow makes or breaks your sleep. The bed itself was comfortable. The sofa bed wasn't nearly as comfortable. Ok for a kid maybe. The bathroom vent did not work so it steamed up very easily and to make matters worse, the only mirrors are in the bathroom. The room itself also stayed stuffy no matter what temperature I adjusted the thermostat to. The mini kitchen is a great touch, it would have been nice if the garbage disposal worked. The shower head had two settings : 1) slish 2) splash. It definitely wasn't an enjoyable shower and I kind of just wanted to hurry up and get out. I am very aware that this is not a 5 star establishment, HOWEVER, simple adjustments can make the experience far more top tier than what I experienced. Don't lie about the eggs, better pillows, making sure everything in the room actually works, better attention to detail when cleaning and a better shower head. I would be very hesitant to return because I wasn't comfortable enough while statying here. It was definitely not the worst place I stayed but of places on the same level it's not at the top by far which is kind of sad being that it's a Marriott brand.

a month ago

Tyler Winkey

Customer service desk was very friendly and accommodating. The breakfast was fine but nothing spectacular. There were no fruit options, which would have been nice. The price was very appealing and was a very budget friendly option. However, location is not in the best part of Houston. The king bed room was too crammed with furniture and the layout was awkward. Simply too many furniture pieces in such a small space. The rooms are in need of remodeling. The bathrooms are very outdated and in need of replacing. Furniture and decor is worn out and in obvious of needing replacement. Overall, it was a great price but it does come with those caveats as a result.

a month ago

Tu Ng

I am SO disappointed. This Towneplace Suite by Marriott on Westchase is not as I expected from Marriott brand. The Marriott quality control should check this place out and make the owner to do a whole renovation PLEASE. Every thing there is just old. The rooms has a musty smells, the sofa has no cushion, the curtains has holes, the rugs are not cleaned, the bathroom floor smelled like urine, the bath tub are old and stained, the shower curtain is unclean, the shower head water spray everywhere when it on, kitchen are so old. I was afraid of turning on the stove. I can hear people sleeping downstairs snoring and oh wow!! The rooms we stayed at. We can hear vehicles throughout the night. Except from 2am-4am in the morning. The gym was not equipped. The treadmill and stair master needed to be replaced. Especially the middle treadmill. It is not safe. The pool needed to be cleaned or close down. I got an itchy feet. So many problems about this hotel. I couldn’t wait to fly home! ***If you DO stay there, I would advise to go and buy something like Arm & Hammer Moisture Absorber & Odor Eliminator. Especially if you have asthma. The staff are friendly, they make sure there are always hot water and coffee available all day, parking is free, great location such as 25 minutes from Hobby airport and many places to eat. The beds are comfortable and the bath towels are nice and fluffy.

4 months ago

sabera jaffer

very small rooms unfortunately especially for 3 adults. I paid for 3 adult. changed the room. not sound proof at all . I am so annoyed please don't book here. it's run down hotel. Bad place for sofa bed. I would like my refund. Does marriot care about their properties.

4 months ago