The Westin Houston Medical Center

Jennifer Govea

Valet employees were friendly and helpful. The elevators are cool because you press which floor you want on the outside, not just an up or down button. And they are so fast! The price for our two Chihuahuas to stay with us was $50. There is a parking lot and neighborhood one block over where you may walk them. Speaking of walking, there are plenty of eateries nearby that you can walk to. Our room on the 11th floor was quiet. I never heard nor saw any other guests. The gym was superb and amply stocked with all kinds of modern, well-maintained equipment. This gym and the one at the Trump Hotel in Las Vegas are the best I have ever seen for a hotel.

a month ago

Erica Patterson

Had to switch room 3 times to get one with a working bath tub. The final room I ended up in met the expectations I have for a 4 star hotel. The staff here is phenomenal and saved my stay. The young man at the lobby desk around 9:30-10:30 pm on 12/02 was extremely helpful and friendly. Parking is $52 and I wasn’t made aware until after I booked the room. I will stay at an Airbnb with reserved parking next time as this feels highly predatory for those staying due to medical issues such as myself. However, the valet are paid a livable wage which made the cost more palatable.

2 months ago

Karen Restivo

My husband and I ended up spending 4 nights at the Westin because of my husband’s medical issues. Uncertain of the length of our stay, Joy kept an eye out for us in assuring we’d get to stay in our original room regardless of the amount of days. From the reception staff, the valets to the restaurant staff, we received optimal service. The valet staff were very attentive, especially Gerrick & others. Each time we would utilize the hotel shuttle to transport us to the Jamail Specialty Care Center on Butler Blvd., they would inquire about updates on my husband’s condition. Upon returning from our appt. Thursday in need of another night at the hotel, William personally directed me through the process of checking out and checking back in securing our same room. I so appreciated his kindness and integrity. When I was checking out on Friday morning Xavier asked about our stay and was genuinely interested in any staff that went above and beyond. Clearly it’s a team effort that creates the whole experience. Our favorite staff in the restaurant were Mariana & Tristan. There eyes would light up when they would see us approaching.

4 months ago

J G

We had a great stay at the Westin. we got two attached rooms. Overall, the rooms were in excellent condition. The car attendants were very nice and welcoming as well as the desk person. After I got home, I realized I had left my Kindle. I called to inform them and within 15 minutes Daniel in loss prevention calls me back and has found it. I really appreciate that. In addition, he had it well packed and in the mail and I just received it. That’s a good service.

4 months ago

Jessica Montanez

I had a wonderful stay here! Stephanie was an outstanding host—warm and attentive from the moment we arrived. She was always quick to help with anything we needed, and her thoughtful touch really stood out. She even remembered my mom’s birthday and surprised her with a card and treat, which meant a lot. The service exceeded expectations, and I truly enjoyed my vacation. Thank you so much, Stephanie!

4 months ago