The Grand Tuscany Hotel

Steve Kleihege

Grand Tuscany Hotel Review: An Elegant Public Space ​★★★★★ (5/5 Stars for Appearance) ​My visit to the Grand Tuscany Hotel was for a brief, yet unique, reason: to cast my vote in a local election. As the hotel was hosting a polling place, my experience was limited strictly to the public areas, specifically the entrance and the section designated for the precinct. ​Despite not being an overnight guest, I was immediately struck by the hotel's presentation. It is, simply put, gorgeous inside. The lobby and communal spaces possess a clear sense of grandeur and elegance. The décor is sophisticated, everything appears immaculately clean, and the overall ambiance is bright and welcoming. ​Even the large room set up for voting maintained a high standard of appearance, suggesting that the property is excellently managed and well-maintained throughout. ​Based on this strong first impression of the hotel's beautiful and luxurious public spaces, I would highly recommend the Grand Tuscany Hotel for anyone seeking an elegant atmosphere. ​Disclaimer: This review is based solely on a non-guest visit to the public areas of the hotel.

4 months ago

jalah downie

Where do i begin we checked into this hotel for event ,there was trash all out in front of the hotel windows missing in the back and let’s not get started on the rooms! I was on the third floor is was 90 degrees in the hall way .The first room I was checked into had a dirty chewed up straw on the Bed under the cover on top of the sheets like the room was clean ,also tv was hanging off the walls , and the ac didn’t work. At this point it was 1 am when I got checked in ready to lay it down had to go down and get rooms changed .The next room was half put together as well but it was early in the morning to where I said forget it I will deal with what I had to deal .Then the pool area was nasty and not cleaned they had renovation stuff throughout the hall ways. The front elevator you couldn’t use due to if you went to the 3 rd floor you would be there they where still renovating windows all out and didn’t even have it blocked off it was a real safety hazard.The people at the front desk couldn’t answer any questions about the hotel or help so the issues due to them just being hire after I was told the hotel was done and would be ready for the event they also made me still pay full price and didn’t give late check out for the inconvenience ! It was a hot mess and I will never come back to this hotel .

5 months ago

Nastassia Folkes

I'm very disappointed in my experience. I was here for an event, and I feel completely taken advantage of. The hotel was missing windows, floors were unfinished and the rooms looked barely clean with fingerprint smudges in the old used furniture, even though the hotel claimed the rooms had been renovated. Being that I had prepaid from April and it was supposed to be the host hotel for the event i tried to make the most out of it...Not to mention I was checked into an unfinished room when I first arrived. Customer service was subpar, and they didn't even have the decency To offer late checkouts since the stay was such an inconvenience. No microwave, no refrigerators, and in the pool that Was the main location for the event, was dirty with debris and so were the grounds of the pool deck and parking lot. Slabs of broken glass protruding from bushes, doorways missing locks. All over the property... a literal walking liability waiting to happen. Additionally, when I arrived, the lobby was leaking in multiple areas because of the rain earlier that day. And they still had the gall to charge us parking per day in their shards filled parking lot I have stayed at this hotel twice before, and this was never my experience!! Finally, upon checking out, i'm noticing that I was double charged for the stay that i'm now disputing with my bank. I feel so sorry for the promoters and planners of the event I attended.It was a bad look on their business. Despite the grand tuscany's efforts, we still had a good time during our event. I wish I could give zero stars and report this business.Because they know they did wrong.

6 months ago

Diannah Cardwell

Where do I begin: So for starters, I booked my reservation in March. Received confirmation and all. I booked a king suite. I received an email from the hotel a week prior asking if I would “like to keep my reservation”. They gave me two days to respond ( over a weekend at that) and cancelled ! No call or anything. That Tuesday I rebooked and they tell me they can downgrade my room for the same price and they are booked up. Fast forward, I get here- I get off on my floor and I almost cried. NOTHING in this hotel looks like the photos! It’s under construction I understand, but come on now…. Just look at the photos. At this point I’m already frustrated, but upon arriving to my room and getting ready to take a shower, turn on the shower head and water is literally splattering all over the floor. I didn’t even have a shower head. Upon going downstairs and telling them there is no shower head, I had a blank stare until someone finally jumped to call maintenance. Maintenance went in while I left out to grab some fresh air, and guess what? He left the door widdeeee open🙃 so no prompt shower, a cancelled reservation, a poorly maintained facility and piss poor customer service. Best place to stay if you would like your trip ruined, and ya stuff stolen! Edit: actually I did cry, for three hours after check in. Thank you for tainting my first Houston trip Edit #2: OMG, roaches! I killed 4 roaches in the matter of 10 minutes that is crazy. Packing and leaving asap

6 months ago

Syed Sarim

I was there for a seminar not to stay. It's a nice hotel with a nice lobby and meeting rooms.

a month ago