Super 8 By Wyndham Houston brookhollow Nw

Darlene Williams

Upon check in, I asked for a blanket, extra sheet and two pillows cases. Which I do at every hotel. From experience the sheet and pillow cases and blankets aren't always freshly changed. The girl that checked me in, she was very nice she assured me it was not necessary, and didn't give me any. When I got to the room the floor looked dirty but I didn't have my glasses on at first.Then I proceeded to check out the bed and the linen to make sure it was clean. The blanket had cigarettes burn holes on it and there were long black hairs on the blanket. I then realized there was a bilgie foul scent in there so I proceeded to the bathroom, the scent knocked me back, I flush the toilet and turned the fan light on to get rid.I then left the room to get another blanket because all I wanted to do was get something to eat and lay down because I was so tired. When I got to the glass check in window on the outside with the blanket. I told him why I was changing it..his exact word to me was, "I'm going to do this one change for you and if you have anymore complaint, you have to leave and I will give you your money back" He was very upset. I then said to him, it's a free room I book with my Whyd pts, he said he will return my pts. I then said him, why are you so upset? I said to him, I'm not upset, I just came to change the blanket, what's the issue? He didn't answer me. I then said to him, there is a foul scent in the bathroom but I will try to keep flushing the toilet to see if it will go away. After that, he directed me to another door where he gave me another folded blanket, he asked me to look at it before I left. I said, I will do it in the room because I didn't want it to touch the ground out there. I told him, well, if I have anymore issue I would just check out then. He the said to me, that he has no more rooms available tonight, I said oh OK, and I left. I went back to the room set the blanket on the bed and inspected it...there was more hair this one. It has stains and everything...I then went back to the bathroom and flushed the bowl about 7 or 8 times and the scent kinda left. I opened the hotel door for fresh air to come in to help with the foul scent to leave for about 10 minutes. I then left the room for about half hour to 45 mins to get something to eat. When I open the door after I got back the scent seem like it was more than before, and this time I had my glasses on. The bathroom room floor was filthy, the toilet seat had piss all over it. There was no way I could sleep in that room...let alone eat there. That room was not cleaned. I got my stuff together and I left the room and went back to the window. I was there about 10 minutes waiting after I push the bell a few times before someone came. I assumed they could see it was me so they were not in a rush until someone else came to the window to inquire about booking a room. He dealt with me first and then came back to me and told me I could leave, with his mouth and his hand gesture, as if he wanted to kick me of the property...all this time I never got upset not once...but he was very nasty, a tall looking indian guy. The couple that came to book a room while I was waiting for assistance never left.I had to wait for my ride, which was about 15 to 20 minutes...but he told me he had no more rooms left. I'm a black woman and I kept thinking, is it because of my skin color or is it because I booked a free room with my points. Nevertheless, I will NEVER go back to this hotel again, really horrible service, this is the Brookhollow location @5655 west 34th Street, 77092 in Houston..nasty dirty room they feel comfortable booking you in and if you complain you have to just leave. They have no regards for your time and it was late..a total inconvenience to me but he didn't care one bit. I then booked Days Inn hotel and suites with Wyndham in Katy TX, which was a 40 to 45 minutes drive. It was worth it. I booked a regular room but the Seniors manager AJ, upgraded me to a Suite. This location is really, nice and quiet the rooms are clean...they serve great breakfast!

4 months ago

Nite Sek

The hotel itself is absolutely amazing. The rooms are clean & orderly & very slick. Everything looked very new & fresh. I personally had a corner room that over hangs the office with two windows & let me tell you, even though it wasn't a Marriott, it felt very nice & cozy. The location is acceptable. It's right next to the freeway. Not so close where you can hear cars, but close enough to see it at the distance & the rooms were pretty sound proof anyway. The A/C was new looking & functioned 100% & the mini fridge was on point. Bed was very clean & lighting have the room a bright crytal clear white look. Not one of those yellow atmospheres. Smoke alarms were in tact & functional & bathroom was very nice marbel looking wall. Nice ice machine downstairs & they offer beverage services from the office that they give you a QR code to order them online while you're in your room so you can pick it up. And the pool is clean with blueish crystal clear tint. Very nice. No bugs, no stains, no weird or bad smells, no damage, dirt or grime. There is a Habachi Seafood Buffet restaurant next door & also a couple of gas stations, an Academy, a Denny's, Chicken Fil-A, Shipley's, a Dutch Bros Coffee & more in a lot next to the hotel as well. Only downside I'd say is that there are some shady people that walk around the area sometimes or get a hotel room, but the owners are very quick to removing them from the property if they cause any ruckus or unacceptable behavior or not allowing random visitors to people's rooms & disturbing or inappropriate activity. So these sort of people don't get comfortable turning the place into a hookup or hangout spot. And the doors are very sturdy & the locks are very good with a second locking mechanism/a thick metal flip latch (Not chain latch) to keep the door from opening all the way to prevent an unexpected housekeeper or office manager from walking in on you at a bad time or something. The workers there are pretty respectable so long as you respect the property & have some manners of course. Amazing hotel for a good price. Definitely recommend :1

6 months ago

Brytni Thomas

I really enjoyed my stay here! I was waiting for my apartment to become ready so I stayed here for about a month. Kevin the manager was awesome! I am a single girl and always felt safe. You can find everything you need nearby. There’s even a DUTCH BROS 2 minutes away! It is in a convenient location! Highly recommend staying here.

7 months ago

Phillip Mason

One of the desk clerks has a really bad attitude and is honestly one of the most unreasonable people I've come across and has absolutely no customer service qualifications for the job. Otherwise I love the place.

2 months ago

Lakia Thompson

first off the guy that works at the front desk is VERY RUDE … he is unnecessarily mean & has a bad attitude problem when it comes to women , I was very uncomfortable with him around .. so women please BEWAREE .. number two … they told me they canceled my reservation when they didnt & they did not get me my money back … this place of business is very unprofessional , rude & needs to be shut down … IMMEDIATELY !!! I have never dealt with any business of this type ever !!!!

2 months ago