STAYBRIDGE SUITES HOUSTON - GALLERIA AREA

Great place but I had to ding a star for the Road Noise and traffic gridlock during rush. There is an on ramp about 50 yards to the front of the hotel. Between 9PM and about midnight an adolescent with a bypassed muffler will gun their way up that ramp, shaking the windows on that side every 30 seconds or so. Unless you're stone deaf, demand a room that has a "City View" to the East (Odd numbered rooms). Otherwise one of the nicest places I've stayed. Newer room, walk in shower, great service, secure parking (+$28/night), and a much above average breakfast included.

4 months ago

Got it — here’s a fuller, more detailed one-star review that clearly explains the situation while staying firm and factual: --- ⭐☆☆☆☆ I stayed at Staybridge Suites recently and initially thought everything was fine during my visit. The room was okay and nothing seemed wrong at first. That changed immediately after I checked my bank account. After my stay, I discovered I had been charged FOUR additional times by the hotel, totaling around $950 in unexpected charges. These were not explained at checkout and were not authorized in any clear way. I reached out multiple times to resolve the issue and was eventually told I would be refunded. A partial refund was issued, but I am STILL missing $475 that has not been returned to me. It has now been a full week, and I am still waiting on money that was taken from my account due to what appears to be a billing error on their end. What’s most frustrating is the lack of urgency and communication. I’ve had to repeatedly follow up just to try to get my own money back. No clear timeline, no proper updates, and no resolution despite multiple attempts to fix this. A stay should not end with guests having to chase down hundreds of dollars in overcharges. This experience has caused unnecessary stress and has completely changed my view of this hotel. I strongly advise others to carefully monitor their bank statements if they stay here. ---

a month ago

We booked 3 rooms for 5 days and sadly the room was cleaned only on our 4th day. For an IHG chain, we stayed for the first time in Staybridge suites and were definitely disappointed. Maybe we don’t know that’s how the protocol functions but having to call for towels and trash pick up was unacceptable. Breakfast was amazing and wholesome to meet most of our needs. Front desk check in/Checkout was great. Location was brilliant. First night, I couldn’t sleep because the road noise was too much. They were nice enough to move my room to room without a view facing the garage. Absolutely quiet. Thank you.

3 months ago

Changing a reservation made a month in advance at this hotel has been a problem. They refused to make the change without any reasonable explanation and wouldn't allow a change to an earlier date, instead demanding full payment for a four-day stay even before arriving at the hotel. This is unacceptable. This type of hotel should be investigated for its lack of customer service. I do not recommend this hotel to my colleagues or friends.

a month ago

The rooms are great, we booked a room for three people and the bed was not made up for the third person. We had to fully make it ourselves - pull out the sofa bed, put on linen (that we had to go down to the lobby to get in the first place). Not a good start, especially coming in late at night. Also the whole attitude as off and not very hospitabile. Then it was really loud from the highway, which to be fair we knew in advance. I was also told that they would have soy milk for breakfast, but didnt. Would not stay here again. tbh.

4 months ago