SpringHill Suites Houston Sugar Land

So, I'll try to give you my honest review of this property, not an angry one. I hope this helps others, as we were completely surprised when we stayed at this hotel; based on their prior reviews, we had something else in mind. Let's start with the positive - - We got a 2 Queen suite this past weekend, and we think it was a nice, spacious room. I wanted to give their rooms 4 stars, but I'm deducting one star for having a weird smell outside the room. It felt a bit muggy and damp, but it wasn't bad enough that we couldn't stay. The size was great for a 4-person family, and the room's cleanliness was okay—not great, but for a 2.5- to 3-star hotel, it was acceptable. - Beds were comfortable. Now, let's discuss what really surprised us - - We are a Gold Elite member, and I've never had issues getting a little extra time for check-out. I understand if fully booked, but we only asked for an extra 30-60 minutes. It wasn't the no that caught us off guard, but the lady or manager working at the front desk was extremely rude and didn’t care. I'm surprised to see front desk managers like this in the customer service industry. - Food - don’t be deceived by the "continental breakfast" - juices were automatically diluted. The machine added about 75% water to the juice. When I asked them to look into this, it tasted bad—they said this is what the manager approved, and they couldn’t do anything about it. It was like drinking 25% juice and 75% water. Eggs were half-cooked and seemed underdone, bread was stale, and potatoes looked like they were from two days ago. Everything else was terrible; my kids, wife, and I had to drive back to another city and stop somewhere for breakfast. I think the coffee was fresh. Overall, I think the service was horrible, and the food was terrible, but the rooms were decent. I would stay at other places and pay more, since you have to stop somewhere for breakfast. This was my first and last stay there.

2 weeks ago

The hotel service was amazing! The view wasn't the best but that's ok! The pool was really fun a bit small but kid friendly! 5 stars for me! The hotel even comes with a couch with a pullout bed, and the sheets are in a closet with a extra pillow! Surprisingly the pull out bed was quite comfortable. Definitely recommend for short term or long term trips. The shower was also great! 5 STARS!!! Written by an 11 year old.

a month ago

Booked prepaid for 12/27-12/28. I called 12/27 to see if I can transfer, the lady was nice and told it can transferred and I said I will call again. I called 12/28 around 9am coz I was tending to my sick daughter the night before. But I didnt know about the no show policy. No show policy is not in the rate list when I booked in Bonvoy app. I have no idea there was no show policy until I called today and my second night room is gone. My money is gone WITHOUT an email or text warnings, in todays world of more advance technology. There are NO clear communication or warning about the no show. Miriam and Manager Evelyn is no help at all. No care at all! Miriam make me wait a lot of time in the line. Doesnt sound nice and doesnt know how to deescalate this issue. And why would they assume guest know about no-show policy if it nowhere in the rate list? The Manager doesnt know exactly what is the time of the effectivity of no-show, even told me to go look in the website. Dont work in customer service job if you cant handle it well. 12/29/2025 response: I dont believe it is fair coz it is PAID. Will never book any stay ln this location ever.

2 months ago

Checked in on Saturday with family for two nights. What a wonderful service and professionalism by Ms. Miriam Orona at the front desk. So kind to provide concierge service: recommendation to the Lopez for dinner and it was delicious! Congrats to Ms. Evan Alexander, GM, for having such a fabulous team member representing the Marriott brand. Will be back next year!

2 months ago

Clean rooms and environment. Polite and friendly staff.... cozy interior....AC systems quite ok...wide variety of complement meal...in all, Springhill suites is cool to stop by .

2 weeks ago