SpringHill Suites Houston I 10 West Energy Corridor

Aaron Moreno

Due to the covid the hotel is empty with very few customers in sight. Me and the family actually just planned three nights away from the house for Christmas. Even though we live in town this was an awesome get away from our normal routine. The staff was still gracious (even with their masks on) I could still notice their smiling faces. I paid a visit to the front desk to request additional blankets and the front desk person was still very nice, even though it was 3 am, and believe me I know it’s hard to be nice at that time. The rooms were very clean and sanitized. The beds were very comfortable and this place really felt like home for those three days. I plan to make this hotel our home away from home whenever possible even if it’s for a weekend getaway. Keep up the great work!!!

5 years ago

Damanpreet P

The hotel is very nice & clean. The staff is very friendly and polite. Location is close to ih10 to get in & out of the property. The only reason I'm giving 3 stars instead of 5 is their breakfast choices. What I saw in the pics posted are old and is not what they offer today. It's just basic breakfast , means no waffle maker , no fresh fruit(s) , except multi grain bread no other bakery . I requested to fix the towel handle as it was broken but no one came to fix it. We requested the complete housekeeping as we stayed for 2 nights but the house keeper just changed the towels and didn't made the beds at all. Out of 4 towels she replaced only one was fresh bath towel and 2 fresh gym towels ( but not the actual bath towels ) . Hope the management works on these issues to make the guest stay more pleasurable.

3 years ago

Angela Keleshian

The layout of the room and the bathroom had a great flow. The decor was modern but had a welcoming feeling. Good choices for breakfast. They were a bit stingy with the towels and wash rags. Over all, the staff was accommodating. This was an unexpected trip to Houston so our money situation was tight, but we were able to book our room for a great price which made our stay a lot less stressful.

6 years ago

Erin G

I chose this hotel from a quick google search because it was very close to MD Anderson West (Katy). I felt safe because this hotel is further off the highway in a quiet location. The rate was incredibly low so I didn't have to drive up for my oncology followup and back to San Antonio in one day killing my hips. I was able to get 4 hours of work done in the room instead of wasting a day traveling, for 89 bucks (plus tax/fees). The room was very clean with a comfy bed and Paul Mitchell products. The night manager was kind enough to put me on the top floor and was very welcoming when I checked in at 10pm. I will definitely stay again.

5 years ago

c L

I totally don’t understand how this hotel got a 4.3 rating. Makes me wonder either it really went downhill or the it buys fake reviews. The good - the room is very clean and comfortable. But that’s about it. The staff makes it very clear they do NOT want to serve. First when I got there at 2:40, there’s nobody at the front desk. Had to wait for 10min before someone shows up. the entire parking lot was empty. Seems like very limited visitors here. However for some reason the front desk still told me they don’t have any room available on the top floor. The breakfast was absolutely HORRIBLE! They said it’s 6:30-9:30. We got there around 8, and they are out of bread, milk, egg and sausage. There’s only some weird grits left. All the juices are mixed and diluted with water. We were staying in Houston for two days and we were glad we only booked here for 1 night! We ran to a different hotel and were much happier there. Marriotts quality has gone down so much in general in the past 2years. Very disappointing!

3 years ago