Sleep Inn & Suites Houston I 45 North

Jessenia Chavez

The entrance is beautiful but looks are very deceiving. We went with an open mind and was very disappointed. We were warned about the hotel when we walked in, by another guest that was leaving. They also left the same night they booked. The second floor smells strong of mold/mildew. The room was also not like the pictures at all. The TV was to the far right of the room and the bed was to the left. There was a door that led to a locked door. The room we were given had a strong smoke smell even though we got a non-smoking room. The shower reminds me of a prison shower with no curtain. The room was in poor condition, with cracks and a missing smoke detector with wire hanging from the ceiling. We did not stay after reviewing the room. You have to jump through hoops to get a refund especially through booking.com. Front desk representative was nice but she started flirting with my boyfriend and I did not appreciate that. I do not recommend staying even if you are looking for affordable rooms.

4 months ago

Justin Thompson

Hotel staff was nice and they do provide a good selection of snacks, alcohol, and drinks. The breakfast is ok at best, some cereal, bagles, waffles, and such. The real problem is the location. Our truck was broken into twice while we stayed there, and they attempted to get into our other vehicles as well and broke a door handle off in process. There is a gas station next door which is very convenient and some fast food places nearby as well. The rooms aren't too bad with comfortable beds, and being clean. The shower head was crappy but the water was hot. The building overall could really use a deodorizer.

4 months ago

José Mudalel Orihuela

This was my worst hotel experience ever. Upon arrival, everything seemed okay, and the receptionist greeted us. However, when we entered our room, we were shocked to find it completely different from the photos on the website. The sides of the bed looked unstable, there were used socks in the closet, the bed was untidy, and there was a strong cigarette smell. There was even a hole in the wall as if someone had punched it. The shower was in poor condition with water on the floor, and the bathroom was extremely deteriorated. I could keep listing more problems. We returned to the reception to file a complaint. After the receptionist inspected the room and saw the mess, she apologized to us, saying that the cleaning lady wasn’t doing her job efficiently. They gave us a different room, which was more similar to the images on the website, but there were still socks in the closet, no smoke detector, the bathroom lights blinked or didn’t turn on, and the cigarette smell was strong. The remote had no lid for the batteries. The pillows were uncomfortable, and there was no do not disturb card. When I asked about the card at reception, they told me they didn’t have it. The next morning, the cleaning lady tried to enter the room so hard that she woke up my partner and me, shouting “TOALLAS.” In summary, I don’t recommend staying here to anyone. They could have the same bad luck as me. By the way, I took the liberty of posting pictures of how they showcase the hotel on their website.

4 months ago

shiraz dawood

We are very happy with the staff very friendly and kind and helpful the breakfast is excellent and the hotel is very clean. We would recommend to all to come to this hotel and relax and enjoy. Thank you Rafiq and Shiraz

a month ago

alexxence

Liked the rooms, everything worked, good housekeeping service. I was sad the pool as closed even though it’s pretty hot but overall great stay. It’s tucked away so it’s quieter than you’d expect.

3 months ago