Scottish Inn & Suites IAH Airport

Maddie Arancibia

The rooms were extremely clean. You can tell they are recently renovated. No carpets! And the bed was comfortable. 5 stars for cleanliness. Which to me, for just a quick night, I'd take a clean room over a filthy room with lots of amenities any day. Although I should add, my room had a full sized fridge, a little stove, and kitchen sink. Breakfast seemed fine, there just weren't many options. If you're looking for something healthy, there's even less. But they had the waffle maker or pancake maker or something like that (I didn't get a good look at it). I had a banana. I booked the 8am airport shuttle. They tell you to be in the lobby 15 minutes early, which seems reasonable. But I thought that was just to make sure the shuttle could leave on time, since loading luggage can take some time. It turns out the shuttle actually leaves 15 minutes early. Since I didn't have any luggage, I was going to be about 10 minutes early. However, the front desk does give you a courtesy call when the shuttle is about to leave, which was nice. So I made it onto the shuttle. Overall I was very pleased with my stay. Far better than most motels I've stayed in, solely for the cleanliness.

a month ago

Bendu Dukuly

Hi, I want to respond to your message and clear up a few things. I booked the hotel at approximately 12:00 AM on September 13, which I understood as a reservation for that night. We arrived shortly after around 12:30 AM expecting to check into the room we had already paid for. This wasn’t an early check-in. We genuinely believed our booking started at that time. Unfortunately, the front desk was not helpful. The receptionist didn’t offer any real solution just told us we’d need to pay for a second room. There was no attempt to explain things clearly or work with us, and the interaction came off as rude and dismissive. Regarding the refund: we were given two options cancel for $98, or cancel with a smaller fee and wait for a hotel response within 24–48 hours. We chose the second option and followed up, but no one ever got back to us. Eventually, we were told we wouldn’t get a refund — even though we never stayed and were only denied because the hotel wouldn’t honor the booking. We were calm and reasonable throughout. I’m not writing this to cause problems just to share our experience honestly. If you’re arriving late at night, be aware this place may not accommodate you, even if your booking appears valid. Have a wonderful day!

5 months ago

Corinne Eastman

Thank goodness for Scottish Inns & Suites! It was a very long day, having already been screwed over by Trivago and I needed a last minute place to sleep for a 6hr layover. The room is very clean and feels like a homely studio apartment. Management also called about 10 mins after I entered the room to make sure it was comfortable. I would definitely return.

4 months ago

Chris

Shuttle service is very unreliable. Breakfast quite unimpressive. Lighting in room could benefit from some laps rather than the ultra bright ceiling lighting. In room AC quite loud.

in the last week

Stuart

Rooms were clean, modern and a good size. Reception staff need to go on some customer service training, not very friendly or helpful. Airport shuttle not good... was late and staffed with people with bad attitude who enjoy texting and driving dangerously in torrential rain. Also they don't go to terminal E, you have to walk from D.

3 months ago