Scottish Inn and suites

Zoey Smith

Racist misconduct I experienced discriminatory treatment, misconduct, and invasive surveillance during my attempt to stay at this hotel. The discrimination began at check-in. Before I was even fully checked in, the front desk attendant immediately stated “no visitors,” without explanation, without referencing any written policy, and before any issue had occurred. This was said in a suspicious and accusatory tone. Shortly after, I was denied service altogether and refused a full refund despite having paid a significant amount for the room. When I asked why I was being turned away, the staff member stated that he had “watched the cameras” and saw that I had a visitor. This was deeply concerning, as nowhere on the hotel’s website, booking confirmation, or check-in materials is there any policy stating that visitors are prohibited. The hotel relied on surveillance footage and assumptions rather than any disclosed rule, and selectively enforced this against me. The admission that staff was actively watching cameras, monitoring my movements, and using that surveillance to deny service is invasive and inappropriate. It created an environment where I felt targeted, watched, and profiled rather than treated as a paying guest. This experience occurred during Black History Month and was rooted in racial profiling and discriminatory assumptions. I was singled out, denied service, and refused a refund based on surveillance and bias rather than policy. That is unacceptable in any hospitality setting. No guest should be denied service, monitored, or treated as suspicious without cause—especially when no written policy exists to justify such actions. This conduct reflects serious misconduct and discrimination, and I would not recommend this hotel based on how I was treated.

a week ago

Shavar Footman

The best hotel I’ve ever been too, the rooms are huge and very clean, the staff is friendly and respectful and the management is very courteous and professional they really treat you like family here instead of just someone looking for a room, I suggest anyone looking for a hotel in Katy Texas come to the Scottish inn on N Fry Rd they will treat you like family

7 months ago

Healing Empress

No guest turned around went to another location

2 months ago

Omarion Bates

The best room service very clean and the front desk people are very kind and respectful I had the best stay

8 months ago

Evander Rodriguez

Office towed my car while I was in the room sleep tow truck guy states they told him my car was abandoned there for days I was there one day not only that after towing my car now had a messed up alignment and suspension due to the tow not to mention the 450 I had to pay to get the car back

10 months ago