San Brisas

By far the best apartment complex I’ve stayed in during my time in Houston (and I’ve lived in more than five others before). I’ve been living here for more than 2 years, and the experience has been consistently positive. The pool area is fantastic and always well maintained, the maintenance team is quick and responsive, and the kids’ park, gym, sauna, and other amenities make living here very enjoyable. They also host regular community events on a monthly basis, which is a great way to meet neighbors and feel more connected. The only drawbacks are that the outdoor spa frequently breaks down and goes out of service for several weeks, the AC units can be quite loud, and some residents bring their dogs to the dog park as early as 5 a.m. without consideration for neighbors. A few clearer community rules around noise would make the experience even better. Overall, though, this is an excellent place to live and still the best I’ve found in Houston.

10 months ago

I have been living at San Brisas since 2023 and I really like the community. For the most part, it is quiet, has friendly and/or cordial neighbours, but most importantly, I feel safe living at this property. Has everything been perfect? Not at all. Has the leasing office and maintenance staff done everything they can to make things right? Yes, they have. I want to write about a recent experience because people love to write detailed reviews about terrible customer service and experiences. I want to take this opportunity to write about a negative experience that was made into a positive, because of great customer service. I am in the process of transferring to another unit on the property. When I received my keys and went to walk the unit, I noticed there was a severe pest problem. First, I tried bombing the unit, twice, to no avail. The pest problem continued and I assumed it was something would require professional treatment. I contacted TruForce pest control (great company) to have them come out an assess the situation. The technician confirmed that there was an infestation, and it would require special treatments to resolve the issue. In addition to sending emails about the pest problem, I met with Belinda (assistant manager) and discussed the situation with her and what my pest technician stated to me. I explained that I did not feel comfortable moving into unit with a pest problem, especially since I do not have a pest problem now. Belinda sprang into action and got the initial treatment scheduled. I continued to monitor the pest activity and kept Belinda informed of everything. Belinda continued take the necessary steps to resolve the pest problem, so that I could move into a pest-free unit. In addition to that, Belinda made sure that my move-in inventory list items were completed during the treatments for the pest issue. Also, she had the carpet cleaned due to the pest situation, chemicals used, and technician foot traffic while resolving my issues. I am SUPER thankful for her continued support and willingness to resolve my issues and alleviate my concerns. I have a lot going on in my life as I was in a severe car accident the same day, I picked up my keys. So, having Belinda actively listen and take action, just made the pest problem, one less thing that I had to figure out on my own. I have lived places where the office staff does the minimum to resolve issues and then state, “You can always move.” However, that is not the attitude at San Brisas and Belinda exemplifies a customer-centric attitude. The entire team is really nice and do their best to support and fix issues for the tenants.

4 weeks ago

San Brisas is absolutely amazing community. Amenities especially kids play area is such a huge plus. Special thanks and Kudos to Belinda for being so helpful and supportive. Belinda is reachable and addresses all of the concerns so patiently. We really appreciate all the help! Also, Maintenance team here is quick and resolves issues on priority.

5 months ago

I’ve lived here for 5 years and have never had any problems. It’s a wonderful family environment with beautiful amenities that truly feels like home as much as apartment living can. Staff is kind and courteous generally. Maintenance is quick and reliable.

5 months ago

Have been living here for almost 10+ months, and have nothing but good things to say. The rooms and complex is very spacious! The attached garage makes a great difference. The facililites like gym, pools and hot tub all are great. We faced some broken appliances during our stay, but they were promptly replaced (in most cases) with brand new replacements! The staff at lease office and maintenance crew are awesome as well. Highly recommended!

4 months ago