Royal Sonesta Houston Galleria

Went to this hotel for a company meeting, lasted a few days, their internal restaurant is absolutely amazing! They served breakfast lunch and dinner for us! Loved everything I had! Their service was outstanding, everyone was very polite and respectful. Beautiful lobby and conference hall. They had a nice bar with plenty of options, as well as an internal store you could find anything needed. The guys in valet parking were also friendly and helped direct me a few times. Great job Houston Galleria

2 months ago

This is hands down one of the best hotels that I have stayed at. The valets offer fast and excellent service. The bellhop was very nice and assisted with grace and swift assistance. The front staff was attentive to delivered outstanding service both person to person and any inquiries via room phone. The room I stayed in had a lovely view of the Uptown area, and had one of the most comfortable mattresses I have slept on. The restrooms had every amenity need just in case you forgot a toiletry, and that was a nice touch. The shower had great water pressure and a long lasting heat. I unfortunately had a tumble in my room and security ensured that the EMT’s were able to get to me rapidly and that I had a wheelchair available in case I needed it, and I appreciate that. The room service was amazing and was delivered quickly. The Red Velvet pancakes were fluffy and delicious, and the breakfast potatoes were well seasoned and flavorful. The attendant even educated me on the Yuka fries that come with the Ribeye and they were spot on, I really enjoyed them and the tender succulent steak as well. One of the best reasons to return is the fact that it is centrally located and anything you can think of from shops like DXL or a nice restaurant, and even museums are only about 10-15 minute's away from the Royal Sonesta. I will definitely give this place 5 out of 5 stars and recommend that you make the Royal Sonesta your go to hotel for your next trip or even a staycation whenever you are in Houston. The experience was phenomenal and the entire staff made this a great stay, I really appreciate everyone at the Royal Sonesta - Houston Galleria.

4 months ago

Very noisy room. You can hear the highway a lot ! The parking is crazy expensive on top of very expensive rooms... Breafast is much better in the small restayrant nearby. Conclusion : go elsewhere, there are better places around. Staff is friendly, but the manager should really review the policies and invest more in the infrastructure!

a month ago

I booked this hotel in mid-February through my company’s online travel agency. When I arrived at the hotel at 8 PM, the receptionist notified me that all rooms were sold out and they didn’t have a room for me. I found out there was a Convention happening in the town that week. They told me that they made a reservation at the Holiday in Express nearby. When they complained that I was meeting another coworker at the hotel and I didn’t need to stay in the same hotel, They kept telling me that are not available for me and nine other guests . The female manager also said they will pay for my Uber to the Holiday-inn Express. When I arrived at the Holiday—Inn, they told me that there was no room available for me. I contacted my company’s travel agency, and they found me a room much more expensive, over $600 a night; however, as I had no choice, I had to move to the hotel. Next two days I called the Royal Seneste Hotel’s manager trying to be paid for my Uber charges from the hotel to Holiday-inn to the new hotel, she would not answer my calls or called me back. Both the receptionist and the manager were extremely rude at the desk, and they were not even apologetic. I will NEVER stay at this hotel again and I told my co-workers to avoid this hotel as well.

3 weeks ago

Pretty mixed on this place. The property is nice and well landscapes, the lobby, bar and restaurant are and convention floors are very well done, and the staff was great! But the rooms are VERY average for the price. Bedding and pillows are average, the bathroom felt very old and the carpets didn’t seem super clean. All around an “ok” stay. I expected better for the cost

3 months ago