Residence Inn Houston Westchase on Westheimer

D French

I was disappointed with this stay. Needed to stay for a week, so plenty of time to use the place. Good stuff first. Morning breakfast was great especially the little touches like Andouille sausage and fresh fruit, and the kitchen staff were quite welcoming. Room was spacious and comfortable. Biggest issues were security and upkeep. My room was in building 2 and outside door key pads did not work so doors were unlocked. Encountered someone sleeping in staircase first night. Normally wouldn't care but person was forcibly wedging fire escape door shut to sleep. Talked to the desk who said they would mention to security but same guy was at breakfast buffet next day. Phones in rooms didn't work nor did internet through the TV so could not stream Netflix or other. Used weight room, but quite a few weights were missing. Think the biggest problem is that the hotel adjoins a Courtyard by Marriott and both hotels are behind fencing and have installed security gates with keypads but block them open so people and cars can freely enter 24 hours a day. Seems like such an easy fix and wonder why they have security and actively choose not to use it.

a month ago

Belinda & Daniella Tousson

Great location and rate. Yet, no luggage carts in other buildings. No safe. Kitchen sink can't take a Pur faucet filter. It floods. I'm allergic to chlorine. I must have water filters on all faucets and the shower. No DND door sign. No sheets available for the crib. Not enough pillows available after dark to supply late comers. In spite of those limitations of the physical property, the customer service folk really tried. Thank you!

3 weeks ago

Stewart McManus

This place is not up to the regular Marriott standards I would think, by no means.Not to mention thw roaches. Have stayed in many residence inns and this one falls short. Breakfast area staying wet floors from seems like refrigerator thawing. The workers are apologizing every morning. The place is wore out but I guess as long as it's making money why fix it right.

2 weeks ago

Muhammad Naveed

*1/5 stars - AVOID LIKE THE PLUGGED TOILET* Staying at Residence Inn by Marriott was a NIGHTMARE. For FOUR DAYS, we've been asking for room cleaning and it's like talking to a wall. No response, no service, NOTHING. Like, are you kidding me? 😡 Laundry units are busted too - guess we're just supposed to wear the same dirty clothes? 😐 Staff? Rude doesn't even begin to cover it. Every question is met with attitude. Zero hospitality, zero care. Wouldn't put my worst enemy here. *DO NOT STAY HERE.*

a month ago

Yasmine El Melehy (Yazamine)

Rooms are really old, and elevator define needs maintenance or a new one. We booked for two days, but couldn’t stay any longer. The rooms are spacious though, does the job, but won’t be staying there again till some upgrades are done

2 months ago