Residence Inn Houston North

Residence Inn by Marriott Houston Northwest/Willowbrook is a great place to stay. The staff is friendly, welcoming, and professional, and the property is clean and well-maintained. My only recommendation would be to improve the water pressure in the showers, as it was a bit lacking. Another point to consider is the paid parking. It seems unusual to charge guests for parking while staying on the property, as this is typically included at most hotels. Addressing this could significantly improve the guest experience.

3 weeks ago

I just want to give credit where credit is due. I have been here the past two weeks for work and the kind woman at the front named Sarah has gone above and beyond with her hospitality and generosity. Ive been struggling with being away from home for my first time traveling. She has chatted with me about my struggles, my work, random things and had made this an overall comforting experience. If an issue happened at any moment. She was very quick to assist me in those moments. I wish more people could be as humble and professional and amazing as she has been. She deserves all the kindness this world has to offer, and I thank her for making houston and the residence inn for being an enjoyable time. Sarah, you rock 🤘

a month ago

I traveled to this area for work and unfortunately stayed at this property for four nights, which turned out to be a mistake. The check-in process around 6 PM was quick, but it was immediately concerning that the front desk employee was visibly very sick—constantly coughing and sneezing. She mentioned she thought she might have COVID, yet she was not wearing a face mask. While I felt sympathy for her situation, guest health and safety should be a priority. My frustration began that first night. The guests next door played loud music, screamed, banged on the walls, and stomped around until nearly 1:00 AM. The following morning, I reported the issue to the front desk. The customer service was horrible. As I explained my complaint, the employee never looked at me, made eye contact, or acknowledged what I was saying—she stared at her computer the entire time. When she finally responded, she abruptly said there were no rooms available to move me to, making it clear she hadn’t listened at all. She was rude and defensive throughout the interaction. When I asked for a manager’s contact information, she simply pointed to a stack of business cards and said, “There.” Very unprofessional. She worked the morning shift during my stay and gave me unpleasant looks every day afterward. In addition to the noise and poor service, there were roaches in the room, a slow-running toilet, an extremely loud heater unit, and a bathtub that clearly needed deep cleaning or resurfacing. Overall, this was a horrible experience. I would not recommend this place and will not be staying here again.

a month ago

Location is great everything you need is 10 minutes or less. Parking lot lighting is terrible entry and exit doors needs to be updated so that the keys work properly. Staff was great upon my arrival

2 months ago

Truck was broken into during the weekend we stayed. The hired AC guy was seen leaning on our truck in broad daylight. I approached him and asked what he was doing and he told me he was just curious and looking. I later learned that he was hired by the hotel manager. The ignition was busted and passenger lock found on the side of truck the AC guy was leaning on. Strange coincidence? Who knows but we never heard back from manager about the supposed video footage... Be sure you have a loud car alarm, a steering wheel boot and a dash cam when using their parking lot. They got thieves.

3 months ago