Residence Inn Houston North

Daniel Mork

I just want to give credit where credit is due. I have been here the past two weeks for work and the kind woman at the front named Sarah has gone above and beyond with her hospitality and generosity. Ive been struggling with being away from home for my first time traveling. She has chatted with me about my struggles, my work, random things and had made this an overall comforting experience. If an issue happened at any moment. She was very quick to assist me in those moments. I wish more people could be as humble and professional and amazing as she has been. She deserves all the kindness this world has to offer, and I thank her for making houston and the residence inn for being an enjoyable time. Sarah, you rock 🤘

a month ago

Carlos Gutierrez

I traveled to this area for work and unfortunately stayed at this property for four nights, which turned out to be a mistake. The check-in process around 6 PM was quick, but it was immediately concerning that the front desk employee was visibly very sick—constantly coughing and sneezing. She mentioned she thought she might have COVID, yet she was not wearing a face mask. While I felt sympathy for her situation, guest health and safety should be a priority. My frustration began that first night. The guests next door played loud music, screamed, banged on the walls, and stomped around until nearly 1:00 AM. The following morning, I reported the issue to the front desk. The customer service was horrible. As I explained my complaint, the employee never looked at me, made eye contact, or acknowledged what I was saying—she stared at her computer the entire time. When she finally responded, she abruptly said there were no rooms available to move me to, making it clear she hadn’t listened at all. She was rude and defensive throughout the interaction. When I asked for a manager’s contact information, she simply pointed to a stack of business cards and said, “There.” Very unprofessional. She worked the morning shift during my stay and gave me unpleasant looks every day afterward. In addition to the noise and poor service, there were roaches in the room, a slow-running toilet, an extremely loud heater unit, and a bathtub that clearly needed deep cleaning or resurfacing. Overall, this was a horrible experience. I would not recommend this place and will not be staying here again.

a month ago

Aggie Ski

Friendly service, badly needs a makeover and deep clean. Main AC unit outside the building makes a to of noise, keeps you up at night. AC unit inside the room very noisy as well, wakes you up when it kicks in. No ice in the refrigerator/ice maker in room. This place is not up to the average (which is a low bar) for a Marriot property. Marriot needs to step in and get some basic maintenance done.

2 months ago

Candy

Location is great everything you need is 10 minutes or less. Parking lot lighting is terrible entry and exit doors needs to be updated so that the keys work properly. Staff was great upon my arrival

a month ago

jamie batchan

My family and I have stayed here a couple of times! The staff was awesome and the rooms were always clean! The only complaint I have is that the couch needs to be updated! Its a springy thin mattress that I wouldn't let my dog sleep on!

6 months ago