Residence Inn Houston I 10 West Park Row

We stayed here late January 2026. The ratings were pretty good so we booked here. The lobby and staff and breakfast were great. The room however was a letdown. I was so surprised to see how run down it was. Yes, it was clean, but it appeared nothing had been replaced since it was installed. The stove was the original stove and was very worn, the microwave worked but had a loud buzz when used. The Sofa sagged in the middle and looked to be a decade old and the armrest was very loose. The drapes were only partially attached to the hooks at the top. The carpet looked original. I don't understand the hotel's high rating. Our room was 234 and maybe the others were updated? In any case, we would not reserve again. Again, staff was great, the breakfast was great, lobby was nice, and the room cleaned. But room 234 needs a major overhaul.

a month ago

Front desk staff were great! Our room, that is a different story. Our room was not properly cleaned. Upon entering, I noticed that a trash can had not been emptied. When I went into the bathroom, it was very unclean and the toilet had remnants of the previous occupant who apparently suffered from a gastrointestinal issue. The carpets in our room as well as the hallway were not recently vacuumed. Overall, our room was not adequately clean. Would I stay here again? No

4 months ago

Best residence Inn I’ve stayed at. Staff were super friendly and welcoming. Shout out to Ray and Jasmine at the front desk. Housekeeping did an amazing job with the cleanliness of the hotel. I LOVED my stay here. We will be back.

4 months ago

I’m not from Houston, but came down here to visit. My daughter. Would definitely recommend this hotel. The front desk Lady was very sweet. Breakfast was amazing. There was a nice Young lady helping me out, my room was nice as well!

3 months ago

I here August 31 to September 2, and I want to give special recognition to Rye, who checked me in. When I arrived, the system had crashed, but she handled everything so professionally and quickly. She made sure I was checked in at the same rate, explained all the hotel charges, and provided clear information about my stay. Rye’s kindness, patience, and professionalism really stood out and made my stay an excellent experience. It’s rare to find someone who goes above and beyond like that, and I truly appreciate her customer service. Thanks to Rye, my visit was smooth and enjoyable. I highly recommend this hotel—not just for the clean and comfortable rooms, but for the amazing service from staff like Rye who really make a difference.

6 months ago