Red Roof Inn & Suites Houston Humble IAH Airport

Marie Merchant

I wish I could give it a no stars review. When I booked (through a third party unfortunately) it said check in was 24 hours. It was in fact not, there was no one there, no one picked up the phone and I rang the bell so many times and still no one. Trying to get a hold of the motel also a hassle and very difficult to do. I'm being charged for rooms I didn't stay in. I want a refund or something because if I had to go elsewhere I don't want to have to pay for rooms I didn't use. It would be great if they at least got back to me but that's also a hassle. Horrible experience.. do not recommend

3 weeks ago

Katherine Graves

Place is disgusting!! Staff is rude!! Website says they accept dogs & cats and accept ESAs with proper documents. First issue when I arrived is being informed that they don’t allow cats even if they are service animals. I told them I would report them for ADA violation, they then said I could keep her in a cage! A cat in a cage?? They obviously don’t know cats use litter boxes and you can’t just taken them out of the cage and walk them like a dog. They say they are worried about cats tearing up things but this place is already torn up and disgusting. First room they tried putting me in only had half a curtain and the door wouldn’t open. Finally find a room with a door that would open and the smell when I walked in was musty and moldy. Door is broken, floors and walls cracked and patched. Bedding is stained. Roaches and other bugs crawling out of walls. Not even a working smoke alarm! Will definitely be reporting that to local fire department. This is by far the worst motel/hotel I have ever stayed. Unfortunately I was low on money and desperate for a place to sleep other than my car.

2 months ago

Abby Barajas

The pictures are deceiving. The place is in a decent area, close to the airport but is dirty. The room I was given has tons of small roaches. The bed sheets have stains and there is now shower curtain in the restroom. Front Desk assistant is nice. Wish I could have left a good review but too dirty for me.

5 months ago

Tonya Berkery

I have stayed here several times in the past but I will not be staying again. Roaches crawling everywhere curtains are nasty a have holes all in them. And yes they need to let the guys run the office that are polite the lady is rude she needs to stay way in the back. Don't Stay Here

2 months ago

KymB Nicole

I am staying here, currently. I will be uploading video & pictures. When I arrived the front desk lady was rude, raising her voice while speaking behind the glass window. Let me say, my friend booked this room online for 11 days.The online advertisement is completely false. They say, pet friendly, that's not true. Red Roof is dog friendly, really. They put me in a room that was filthy! Burn markers all over the cover on top of the bed. Sheets dirty, I put one of my own blankets across the bed & used my own pillows. The pillowcases are stained & flat. There's no hot breakfast as they advertise. Actually, they don't offer anything, not even a tub for the ice machine. Mark, who runs this location in Humble TX. west 9821by the airport is rude & dismissive of my concerns. My cat will only sleep, if I have her in my arms. I woke up today with bite marks from some kinda bug. Don't recommend this location @ all. Once the room was pd for they do what they want. Tried to talk to Mark this morning & again dismissive he said, I stayed in the room one night so he doesn't care. Yup & it shows!! This is by far the worst place I have ever been forced to stay in. I requested to stay @ another location & that was ignored.

9 months ago