Red Roof Inn PLUS Houston Energy Corridor

Pamela-Ann Leonard

I’ve been living here since September 16, 2025. While the rooms themselves aren’t great, the previous management and staff made it worth staying. They were customer-oriented, attentive, and always ready to help. Raquel, Lori, and Brandy truly cared about the people who actually live here, and it shows now that they’re gone. Many of us who reside here miss them deeply, because they made this place feel functional and human. Since the new management took over, the experience has gone downhill. The focus seems to be on upgrading the aesthetic appearance of the property, while the quality of service—especially at the front desk—has declined significantly. There is never anyone at the front desk in the mornings, which has resulted in lost packages and mail. Meanwhile, the night staff remains consistent and helpful, proving this is a management issue, not a staffing impossibility. Despite these ongoing problems, rates have increased, even though I have not received an upgraded room or improved services. It’s frustrating to see money invested in appearances while basic operations like front desk coverage and cleaning are neglected. If management invested in people the way the previous team did, this property could regain the quality it once had. Right now, the look may be improving — but the experience has taken a step backward.

3 weeks ago

Cassi

I arrived extremely late and forgot some regular items for the bathroom. When I checked in the night clerk had upgraded my room and had toiletries for no charge when asked. He did a great job and offered to change my room if I didn’t find it satisfactory. Good job. Will definitely stay here again. Also, can’t beat how kind they are to pets traveling with you. They were amazing. Thanks again.

a month ago

Kimika Foster

I arrived at the Red Roof Inn during a system outage, and I was greeted by Raquel at the front desk. Despite the circumstances, she handled the situation with exceptional professionalism handwriting my receipt and personally walking to my room to ensure it was clean and ready. Raquel was warm, friendly, and extremely helpful. Her outstanding service made such a strong impression that I immediately booked an additional week. When I reached my room, I found it spotless and well-organized. Since I work remotely, I noticed there was no desk chair, so I returned to the front desk to ask for assistance. Raquel located a chair for me in less than five minutes. I highly recommend the Red Roof Inn Plus to anyone visiting Houston. I am thoroughly impressed by the cleanliness, the friendly and attentive staff, and the quiet, comfortable property.

2 months ago

Jason Huddleston

I want everyone to know that the Red Roof Inn Plus in the energy corridor Houston Katy are real down to earth people. My friend has been staying there for a while and they really took care of him as a guest. The rooms are clean the people who work there are too notch. You couldn't pick a more hospitable place if you staying on the west side of Houston!

2 weeks ago

Nick Ponick

I had a spectacular experience at this hotel! I've stayed here for 3 weeks this time, and the previous time, another 5 weeks! I travel for work, so frequent hotels. This hotel, without a doubt, has been my favorite place to stay at, between Houston, Austin, Dallas, and Atlanta. Friendliest staff (especially Shannon) and clean rooms. To any one who takes the time to read this, if you're going to be staying anywhere within a 60 mile radius of Houston, I suggest making this your temporary home, or emergency stop. 10/10 would recommend to a stranger, or a friend.

3 months ago