Marriott Sugar Land Town Square

CRYSTAL FOX

I like to start with the positive. The employees at this hotel were exceptional! Tyana at the front desk was a breath of sunshine as she worked to get us a comfortable room. Maria the cleaning lady was wonderful. She was an older woman who took pride in her work. Derek at the front desk was also very attentive to our needs. The hotel itself is in need of some serious renovations. When entering the hotel I was immediately surprised to see dated furniture with stains and thread unraveling beneath the benches it was an eyesore. The tile was dusty and it overall needed to be swept and cleaned. As we finished checking in we went to grab some carts to carry our luggage up. The carpet on the carts was so stained and nasty looking, that I wished I had the energy to carry our bags up myself. The elevators as well as the pool area and gym are in desperate need of updating and cleaning. The gym smelled like rubber tires and the dirt around the edge of the pool and jacuzzi were all I needed to make the decision that we would not indulge. The rooms were nice overall with the exception of the bathroom which we requested someone to come up and reclean what looked like mildew and dirty grout. The tile was also cracked. They did however send up a nice man Mr. Rico who was very kind and worked hard to remove some of the dirty grout and mold. And because I watched him scrub the tile and grout with his brush and bleach cleaner, We decided to stay in this room because atleast we saw some improvement with his hard work as he aimed to please. The entire staff at this hotel were A+. So for this reason our stay was good. With some updating and more maintenance crew. This hotel could be 5 stars no doubt. The location is outstanding! Everybody from the entire front desk crew to the bartender who was nice enough to give us ice because the machine on our floor did not work to the gentleman who greeted us at the front door were all exceptional and for this reason our stay was pleasurable. Would I stay here again? That I'm not sure of. For the cost per night I just feel like Mariott should do much better. There used to be high standard for Mariott so I am beginning to wonder if this is a common thing. We had issues with mold on one of our last stays at the Mariott in Cancun so I pray that this is not becoming the standard of the Mariott hotels moving forward.

4 months ago

1503granrey

The common areas of the hotel are a little dated but the rooms are updated and very nice. The mattress was a little lopsided but despite that it was still comfortable. We had a room located across from the town square. There was an event that evening and even though you could hear the loudspeakers it was not annoying. All the square activities ended by 9 or 10pm. I liked that they had valet parking or self parking at the free city parking garage. It was located about a half block from the hotel. There are plenty of restaurants near the hotel and it has a Starbucks attached to the building. The access to highway 59 is quick and easy. Lots of shopping nearby as well. Probably the biggest disappointment for me was that almost none of the ice machines were in working order. Bad reflection on the hotels ownership that they refuse to fix them.

a month ago

Joy M.

I would definitely come back here again! I booked our 10th year anniversary here at Marriott sugarland town center. **Ms.Nicole who works at front desk helped me book an extra night for the weekend. She is kind and helpful. Who also gave us a complimentary breakfast. **We had an amazing view! **Rooms were clean! **Free parking garage w/elevators (they also have valet) **Restaurants nearby just a walk away. Such a great stroll out of the hotel. **They have a bar area in the hotel. **They also have a smart tv(w/netflix for your own login), mini fridge, many ballrooms, a garden area, swimming pool.

2 months ago

Paul Hart

The valet parking app must be used and does not work. It takes forever to navigate, does not automatically enter CC numbers or authorization codes, and then does not send receipts, except for the tip receipt which is a separate payment and app. Just don’t valet parking and it’s fine. There is a parking garage down the street. But if you’d rather use valet, and need a receipt, don’t stay here. It’s not worth the hour and a half hassle.

a week ago

James Geary

Two major issues with this place. 1. The WiFi is unusable. I ran a speed test in my room and it was 3 Mbps. I thought maybe it was just our room being near the end of the hallway but I ran the test in other parts of the hotel as well (in case I found a faster area of the hotel so I could request a different room there) and it was the same throughout. I spoke to someone at the front desk on the phone who acted like she was aware of the issue and said “engineering is working on it” but it never improved. The next day someone else at the front desk said she hadn’t heard any complaints and wasn’t aware of engineering working on it. This hotel bills itself as a good place to work, including a free offer where they will bring monitors and a keyboard and mouse to your room, but this is absurd. You can’t even load a web page on your phone. 2. I’m convinced they intentionally paid for thermostats that lie to save them money. Ive turned the AC all the way down to 65, which is the lowest it goes, and the air ran for about 30 seconds before it said it’s currently 65. I would generously guess it’s 74 degrees in here actually.

2 months ago