Marriott Sugar Land Town Square

I will NEVER stay at this hotel again. Old elevators that need an overhaul and a good touch up and horrible service. When we checked in we were told we had access to the “Marriott M lounge” due to our Platinum Elite Status. Some other hotels have really nice M lounges that need your card key to enter. This lounge is a joke and a total free for all. It was a revolving door this morning with conference attendees grabbing cups filled with snacks and multiple cans of soda. I mentioned it to hotel management via the Bonvoy app as their email suggested. No response. Tonight we came back from a day out with family and went in the lounge to grab some snack and water and walked into a totally dark lounge with five little girls under the age of 7 ALL ALONE IN THE LOUNGE with snacks strewn about the counter. Where were the parents? Where was staff? I mentioned it at the front desk- asked for the manager but he was busy so I talked to another staff member and he was totally dismissive. This hotel needs to up their game..

a week ago

They recently did remodeling, but the small refrigerator do not cool properly. The beds were obviously upgraded with the remodel. No complementary breakfast or small microwave in room. Very basic, but great location, lots of restaurants walking distance and garage parking. Requested to fix refrigerator or assist is with the temp control and it took over sn hour for someone to come help

3 weeks ago

Marriott’s valet service is truly top-tier, and George Smith is the reason I look forward to arriving every time I stay. From the moment I pull up, his warm personality, professionalism, and attention to detail make the experience seamless and welcoming. George consistently goes above and beyond; not just doing his job well, but making you feel genuinely valued as a guest. That kind of service is rare, and it sets the tone for an exceptional stay. If you’re staying here, know you’re in great hands the moment George greets you. Exceptional service, every single time.

a month ago

Rooms are clean and spacious with nice ambient lighting. Plenty of restaurants and shopping within walking distance. There's a parking garage nearby that's open to the public, but it's free and has more than enough parking spaces.

a week ago

I like to start with the positive. The employees at this hotel were exceptional! Tyana at the front desk was a breath of sunshine as she worked to get us a comfortable room. Maria the cleaning lady was wonderful. She was an older woman who took pride in her work. Derek at the front desk was also very attentive to our needs. The hotel itself is in need of some serious renovations. When entering the hotel I was immediately surprised to see dated furniture with stains and thread unraveling beneath the benches it was an eyesore. The tile was dusty and it overall needed to be swept and cleaned. As we finished checking in we went to grab some carts to carry our luggage up. The carpet on the carts was so stained and nasty looking, that I wished I had the energy to carry our bags up myself. The elevators as well as the pool area and gym are in desperate need of updating and cleaning. The gym smelled like rubber tires and the dirt around the edge of the pool and jacuzzi were all I needed to make the decision that we would not indulge. The rooms were nice overall with the exception of the bathroom which we requested someone to come up and reclean what looked like mildew and dirty grout. The tile was also cracked. They did however send up a nice man Mr. Rico who was very kind and worked hard to remove some of the dirty grout and mold. And because I watched him scrub the tile and grout with his brush and bleach cleaner, We decided to stay in this room because atleast we saw some improvement with his hard work as he aimed to please. The entire staff at this hotel were A+. So for this reason our stay was good. With some updating and more maintenance crew. This hotel could be 5 stars no doubt. The location is outstanding! Everybody from the entire front desk crew to the bartender who was nice enough to give us ice because the machine on our floor did not work to the gentleman who greeted us at the front door were all exceptional and for this reason our stay was pleasurable. Would I stay here again? That I'm not sure of. For the cost per night I just feel like Mariott should do much better. There used to be high standard for Mariott so I am beginning to wonder if this is a common thing. We had issues with mold on one of our last stays at the Mariott in Cancun so I pray that this is not becoming the standard of the Mariott hotels moving forward.

4 months ago