La Quinta Inn & Suites Houston Westchase

trang nguyen

Here are the things that either broken or not working appropriately during my stay: 1. Main door has big gap, I saw the hallway lights & heard all the noise through it. 2. Faucet leaking water dripping down. 3. No heater, need to requested for a portable one. 4. The bathroom door makes noises when opening and I had to pulled really hard in order to have it closed. 5. There’s just a few items for breakfast so I didn’t eat and asked for a tea bag but they have none! My first experience ever from a hotel can’t even afford a tea bag for customer 😂! 6. And yes, the Elevator is still not working! Paid $175 for 2 nights. My first and also last time here!

2 years ago

Jasmine Johnson

The property overall is a 4 with a good location. The attendants at the front desk were very professional and helpful. The breakfast was great! I loved the Texas waffles. The reason I'm giving this property a 3 is due to the pet odor. I don't own a pet and certainly wouldn't want to rest in a room that smells like one. I highly recommend this property to deep clean/steam clean all rooms that allow pets then section off a part of the hotel for guest and their pets :).

4 years ago

Maegan W.

The staff are the only reason this hotel is receiving any stars. They were so polite and helpful that it made staying here bearable. Pros: again, the staff saved this visit. The mattress was decent, the whole room was clean. Cons: they put two flat sheets and a comforter that has seen better days on the mattress that constantly shifts. The shower did NOT drain properly. It was like taking a shower and a bath. We got to see all of our daily grime floating around the tub with us! We had to turn the water off and wash our feet and ankles when the water finally drained. There was a silverfish in the tub at one point… The mattress was decent, but be aware that the sides of it were VERY hard. Getting into the bed the first night left my limbs sore the whole visit. Overall, I wouldn’t recommend this place until something is done with the drainage. Everything else can be easily overlooked.

4 years ago

Ragenna Avery

This hotel was nice a couple of years ago. The room was ok. The service desk was professional and helpful. I didn't like the dust on the lamps and having two phones in the room which one if them didn't work and the other I could barely hear on. Called to see why our remote didn't work for our TV. Had to manually change the channel from back of the TV. Otherwise not too bad.

2 years ago

yuqi Fu

Their room is clean. Good customer service.Good price for that location.However the chair in the room is not in good condition, the skin of the chair almost comes out. I spent three days in there, the elevator has not been repaired until I left. The central air conditioning is not working properly, your room ac should be good.

2 years ago