La Quinta Inn & Suites Houston Channelview

We requested a ground floor by the door and quiet, extra blankets and towels. The plusses hot water and a tub, and gated security parking . The neg- two towels, no ac, heat on when we arrived, zero customer service. Although breakfast appears to have a nice variety—eggs, sausage, toast, biscuits and gravy—it was ALL cold!! No signs that you needed to heat it up. The “juice “ was just colored water. No flavor, and the coffee was HOURS old. Don’t get near the lobby. There is apparently no quiet hours and people (teens) were in the lobby partying and playing till after 1am.

a week ago

Weekend trip with my girls. Booking was initially good. You can check in on an app, they take your card prior to your arrival. When you get there they charge your card, if you haven't already paid. Even though they said that they don't require a deposit they indeed do put a hold on your card. Equivalent to one nights stay. Check in was easy. Communication is poor. Even though they have an app. Room wasn't like advertised, but decent. TV turn off while you watching a movie.Toilet knob broken in the room unfortunately we, had to work with it the first night. Front dest didn't get back to us until the next day. Breakfast is not the best here. Management difficult to get in touch with. Didn't see a manager until Check out... literally. Pool area nasty, food on ground, no clean towels very strong chlorine. Room service not the best... Room remained unserviced. Spicy front desk agent "Jazz" to be specific over the phone. In person you will have a different experience with her. The other's kept it professional. Aiyanna made sure during Check out we were taken care of. I am truly grateful for that.

3 months ago

After 36 days I became a permanent resident of this hotel on the 36th day the manager calls threatened me with a police to escort me out of course I left on my own accord this property accepted SNAP benefits as payment for a room and also has people working with expired visas and some have no documents I have escalated this to the office of Paul Cash and also to the general counsel within win him with zero resolution Paul cashes office seems to ignore me All they do is write the complaint down and nobody calls this has been over a week and I'm still waiting for a resolution I did my own housekeeping I washed my own sheets pillowcases comforter towels never had any housekeeping done The ACs work whenever he wanted to it had a code UR The hotel manager told me he was going to fix the TV in the bedroom it wasn't sleep mode over 36 days and he never did anything this man says one thing turns around and does another

2 weeks ago

Very clean rooms the housekeeper who works the first floor is very nice and helpful. The General Manager Tim is very nice and truly cares about his guests, ensuring they have a comfortable stay. The owner is very nice as well he did a wonderful job in finding good General Managers for both of his locations. As much traveling as I have done, I've never met a nicer Hotel owner and a General Manager who truly take pride in the hospitality industry. Most of all the staff I have met seem very nice and helpful as well. The hotel is gated which is a plus for your vehicle safety since the location is not quite the best but most definitely not the worst for the Houston area. Breakfast is good the kitchen staff are constantly keeping the buffet stocked up along with keeping the coffee full. There is a bar at the hotel but, currently closed temporarily until they find a bartender to fill the position. There is a little "convenience store" so to speak there that sells food snacks and microwave dinners, beverages non-alcoholic and alcoholic, and toiletries. The pool, gym, and laundry facilities always seem to be clean.

7 months ago

This Place was very Nice. The staff that i encountered while there was very helpful and very polite.I had the Balcony Room and My room was very clean, Housekeeping Services were done daily and in timely manner. I didn't have to request or ask for anything. Great Job & Customer Service. I definitely would stay here again.

6 months ago