La Quinta Inn & Suites Houston Baytown East

John T

If you are considering staying at this hotel. I highly advise that you skip to the next one. To start with, this hotel is very outdated. Is it affordable? admittedly, yes. However, sometimes going for the most affordable comes with many issues that end up costing you stressful situations and a poor experience. From the night I checked in, I was placed in a room with a broken AC and even after being switched to a different room. I was still very unsatisfied with the awful smoke and mildew smell. I had 2 babies with me and I requested a non smoker room. I was vocal about this to the front and I was told a manager would get in contact with me but nobody did. It also seems like for some reason their key cards don’t work. Every time you are trying to re enter your hotel room you have to go back to the front rest and get them to fix it. I never had this issue elsewhere but I guess that’s very normal here. A few days later after checking out, I reached out to the hotel and I’m told that my message would be relayed to a manager. I waited 2-3 days and I never got a call. I called again, spoke to somebody named April that claimed was a general manager but it was pointless to explain my situation since she said she could not offer a solution and then I’m told once again that somebody would get in contact with me. I waited 1-2 days and call AGAIN. April picks up the phone and immediately gets me transferred to a manager which happens to sound like an older woman with very poor problem solving skills and basically takes no accountability what so ever for absolutely nothing. Tells me that she had just been relayed the message. She had no clue of what had happened and despite of that she could not do anything about my situation and she rushed me off the phone. I understand that this hotel is cheap, but despite of that, whoever the owner of this property is, please hire staff that is more competent. Your are hiring a bunch of people who are not capable to communicate between each other and do basic things like following up and taking accountability for poor customer experiences. I will get my money back at all costs!!

5 months ago

Theresa Nelson

Front desk staff was amazing checking in and out. The rooms were very clean. The lobby the outside area, breakfast area was very clean. This was the best stay. I travel year round and I would stay here again . Hats off to the whole staff from checking in to the cleaning staff all amazing!

4 months ago

Gabriella Martinez

Staff is great, location is great. Would not stay here again nor would i recommend The smell was awful, it smelt old and musty. We stayed on the 4th floor which is a smoking floor, after we requested a non smoking room because we have an infant with respiratory problems. It smelt like weed the whole 2 days we were there. My throat started hurting from the second hand smoke and i think there might be a possible mold problem in the AC . On the second night the AC froze and started blowing humid air. We will not be staying there again!

3 months ago

tabitha hoch

My stay here was pretty good, the room was a bit warm and had a funky smell but other than that staff was amazing and breakfast was good. They provided me a crib for my baby which was very convenient.

3 months ago

Tiffany Martinez

Very clean facility. The lady at the front desk was very helpful even when I was having trouble with my reservations. She accommodated me the best she could I appreciate that. Definitely will be coming back

2 months ago