La Quinta Inn and Suites Houston Bush IAH South

My stay was perfect! I was so impressed by the value, as I didn’t have such high expectations. Shuttle picked me right up from the airport and dropped me off right on time for an early flight, check in took less than 2 minutes, lobby was clean, room was BIG and clean, bed super comfortable. I would absolutely, 100% stay here again when flying through Houston. Thank you for the hospitality

2 weeks ago

We walked in and lobby stunk so bad. Got to room and door wouldn’t shut. Trash was still in room. Rat droppings were on floor near bathroom. We immediately left. Front desk said no we couldn’t get a refund but I had made reservations through Expedia and they refunded me immediately! Stay clear from this place. Pictures may look nice but it doesn’t look like this in person!

a month ago

Unbelievable Negligence and Zero Accountability – Avoid This Hotel at All Costs! I have never experienced such an outrageous failure of basic responsibility and professionalism in all my years of traveling. This hotel handed my securely stored luggage to a complete stranger—a guest who walked away with my belongings for hours. When I asked for my luggage before leaving for a 12-hour international flight, they couldn’t even locate it. I had to leave without my possessions, relying on their written promise to find and ship them to me. Just before boarding, after clearing security, the hotel called to say they had found my luggage and wanted me to leave the secure area to meet them outside the terminal - something that would definitely mean that i would loose my flight. Absolutely impossible and unreasonable! Missing my flight was not an option, nor was I obligated to fix their catastrophic mistake. The only option talking on the phone with them was to ship the luggage to my home, which they agreed to. Now, over two weeks later, after radio silence and pathetic communication, they have the audacity to demand that I pay more than 700-800$ for shipping my luggage from the US back home in Europe. Let me be clear: this entire fiasco was caused by their gross negligence and unsafe procedures. The lack of accountability, professionalism, and basic customer care is staggering. This was not just an inconvenience—it was a serious security breach and a complete failure of operational standards. I will never stay at this property again, and I strongly urge anyone considering it to think twice. If you value your belongings, your time, and your sanity, stay far away from this hotel.

3 months ago

The staff are friendly. The rooms are clean. The free breakfast is good. The free airport shuttle is very reliable. That’s one of the reasons we chose to stay here before and after cruise. And we were very satisfied with this hotel.

a month ago

Called to book the shuttle from the airport, gave my name and phone number, and the lady at the desk waited until we took the shuttle to the hotel to let us know we didn't have a reservation there; we were booked at the other La Quinta. I should have double-checked, but since she said this has happened maybe times before, it would probably be good practice to make sure people getting picked up actually have a reservation there. 30 minutes and $40 for an Uber later, we finally got to the correct hotel.

2 months ago