Kasa Houston River Oaks

Clement Afotey

Living in this apartment has been a fantastic experience, thanks to Cynthia's incredible support. From my move-in day, she ensured everything went smoothly and was always available for any questions or concerns. Her dedication continues as she regularly checks in to make sure I’m satisfied. The apartment is great, but it’s Cynthia’s attentiveness that truly makes it feel like home. I highly recommend this place for anyone seeking a supportive community!

3 months ago

Evan Durrell

The best apartment in river oaks. The staff is the so kind. Maintenance is always on time and prompt. I once had an issue with my air late at night after business ours and the maintenance went above and beyond to make sure It was fixed for me that night. NEVER had an insect problem. They clean like clockwork every morning. And I’m in RIVER OAKS for a super affordable price. I’m never leaving!!

3 months ago

Cirleny Gonzalez

Ayanna was incredibly helpful and friendly throughout the entire leasing process. She was knowledgeable, patient, and always quick to answer my questions, which made everything feel seamless and stress-free. Her professionalism and positive attitude really stood out. I truly appreciated how smooth she made the experience from start to finish. Thank you !

a month ago

Tia Williams

I moved to Harlow River Oaks at the end of March, 2023 and My leasing agent Jay was a huge help!!! I moved here from Mexico and he made the process so easy. He got me approved promptly and his personality is amazing!!!! This was the first property I saw in the area and I filled out the application right after the tour. The property is in a great location… there are plenty of nice restaurants that are in walking distance - Target is also in walking distance. Joanna, the property manager, is also very sweet! The only con I have is sometimes the residents on my hallway don’t follow the rules when it comes to valet trash so that’s super annoying. Other than that, I would recommend staying here.

2 years ago

Jyesha Johnson

I’ve been living here for over a year, and while I don’t have major complaints about the apartment itself, dealing with the management has been an absolute nightmare. If you own a car, I strongly recommend looking elsewhere. Since moving in, my car has been towed and broken into, and the management has done little to prevent these issues or offer meaningful solutions. The towing incident happened because of their inefficient parking registration system. The website they use isn’t even managed by the complex—it’s controlled by the towing company. The interface is confusing and not user-friendly. I accidentally registered my car as a guest, and it was towed as a result. While I accept responsibility for the mistake, I went to the leasing office to get clarification on how to correctly register my vehicle. Shockingly, they refused to assist, claiming they don’t manage the website. This excuse is baffling, considering they’re the ones requiring us to use it! A few months later, my car was broken into, and the response from management was equally disappointing. When I reported the incident to the property manager, Joanna, her immediate reaction was to question why I left my AirPods in the car. Rather than showing any empathy or offering solutions, she dismissed my concerns entirely. She even went so far as to say that robberies happen at all apartment complexes, as if that justified the lack of action. When I brought up the fact that the gate was left open, I was told that it’s not a “security gate,” but merely an “access gate.” This highlights the lack of focus on safety at this property. Joanna also mentioned patrols but clarified that these are only to protect the complex itself, not the renters or their belongings. In addition to the safety issues, there are constant problems with the gates and elevators being out of service. Even packages being stole constantly. There are no security cameras or any proactive measures in place to deter theft or protect residents. If safety is important to you—and let’s be honest, it should be—this is not the place for you. The lack of accountability, poor communication, and dismissive attitude from management make living here far more stressful than it needs to be. Do yourself a favor and look elsewhere for a place where management genuinely cares about its residents and their safety. LASTLY, out of no where I began to have an issue with mice after being in the apartment and over a year. Apparently, they came in through a hole under my sink. That’s something else to look out for.

11 months ago