JW Marriott Houston

This was a very disappointing stay and absolutely not worth the $300+ per night rate. The rooms are old, worn, and noticeably dirty the entire space feels like it’s in serious need of a full refurbishment. For a JW Marriott, the condition is very far below brand standards. Parking is also severely overpriced, which only adds to the frustration of paying luxury prices for a subpar experience. Unfortunately, the breakfast was underwhelming as well. Not to mention an additional destination fee. Lounge is minimal tier, I’ve had better lounges at non-JW properties. Basically you will be nicked and dimed to death. As a Marriott Bonvoy Titanium member, I expected some level of elite recognition or an upgrade, but there was none. Elite benefits felt completely overlooked for an under-booked hotel. They’ll just say no upgrades and let the rooms go empty. Not sure what is with the five star reviews as this is far from it and completely misleading. There are far better options in Houston at this price point. I would strongly recommend staying elsewhere.

3 weeks ago

Quite a lovely hotel and room. From the minute I walked into the hotel, I was pleasantly welcomed by their signature scent Expansion, which is available as a diffuser in their store at the lobby. Every corner was of this hotel delivers elegance and style, I was quite captivated! The galleria mall is immediately across the street, with Nobu in direct view! This is definitely a great location, I highly recommend!

a month ago

This visit was absolutely fantastic. The staff was phenomenal. From the time I walked in starting with valet, which was extremely friendly and engaged. The front desk staff was fabulous also! I was in a room that was next to the freight elevator. I did not notice the noise the first night because I got in rather late and was beat. However, the second day it almost drove me crazy but I had too much unpacked to move to another room which they did offer. They were very apologetic and in order to accommodate me, they gave me access to the executive lounge and a reasonable amount of points on my Marriott card. The bar staff was extremely friendly, including both shifts. I can’t rave enough about the level of hospitality this hotel provided. The workout area was also great. It exceeded my expectations. Thank you all for making the visit grand. It is obvious that the company spends a lot on employee customer service training and employee engagement. It really shows. They have higher the best of the best and kudos to everyone who I interacted with during my two days at this establishment. By the way, I was there for a Charles Schwab trading conference. I feel like I made friends and they are family and this happened only in two days. I will definitely be back. Thank you all and happy holidays!

2 months ago

Worst JW I have been to. Tried to trick me into paying double the amount - $1800 for two nights when changing a booking from one to two nights. Room key didn’t work 3-4 times so I had to repeatedly go back to the reception to get a net new key. Service questionable. Property aged and construction work ongoing. On the bright side, the lounge is good and the gym is well equipped.

a month ago

We had a really nice stay here. We were upgraded to a jr. suite which was amazing, thank you! It was super spacious and super clean. There’s a large gym area with a separate yoga space and pool.

3 months ago