InTown Suites Houston Intercontinental

This property has extremely unsanitary and unlivable conditions. The room has a visible roach infestation, and there are mouse traps placed throughout the room, clearly indicating an ongoing pest problem. The toilet is also not functioning properly, which creates additional sanitation concerns. No one should be expected to stay in conditions like this. We attempted to contact management multiple times, but no one answered the phone or responded, and no janitorial or maintenance services were provided. Because these conditions are unacceptable and unsafe, we are leaving tonight and requesting a full refund. No human being—regardless of their financial situation—should ever be expected to live or stay in conditions like this.

4 weeks ago

My stay at InTown Suites near IAH Airport has been a really positive experience. The location is super convenient, especially being close to the airport, food spots, and main roads. The rooms are clean, comfortable, and set up perfectly for extended stays, which made things a lot easier for me. What really stood out was the staff — they were professional, respectful, and always willing to help whenever I had a question or needed something. The property is quiet, well-maintained, and feels safe, which is important when you’re staying somewhere longer-term. Overall, InTown Suites IAH provides great value, a stress-free environment, and solid customer service. I’d definitely recommend it to anyone looking for a reliable extended-stay option in the Houston area

a month ago

I originally booked a one week stay based on the photos on the booking.com site with the intention of staying an additional 3 weeks. The front office staff was very friendly and helpful. I was very disappointed with the condition of the room and the it smelled of cigarettes. I asked the front office and they said that's the only available room. I stayed one night and checked out the following day since I couldn't tolerate the smell. Front office staff tried to get me a refund or transfer to another property but I had already booked a another place. Needless to say I had very little confidence that their other location would have been much better I'm hoping I can post photos so you can judge how yourself.

2 months ago

This place is horrible. There are roaches running around, the room was very dirty .The whole place smells bad. Of smoke, cigarettes. They have mold in the rooms . They have springs coming out there mattress. The toilet was broken also . Everything was falling apart in the room . People hanging all outside in the parking lot...Which very dangerous place. I reported the issue to the manager Anthony. He refused to help me, was very disrespectful !!! Stay away from this place!!! The State Department Needs To Be Called

4 months ago

Its been 2 days wifi is not working and the staff at the front desk act like its normal. Mold filled rooms , cockroaches and house flies in the room .Entrance to the place is always open , no need of keys to enter the building.

4 months ago