Intercontinental Houston Medical Center

Overall this hotel falls short of global Intercontinental properties. As an Ambassador of the brand I expected more. The room was very good in all fairness and the staff have been very helpful except after my stay when they couldn’t explain a certain charge to my bill. Breakfast is decent but I expected an omelette/egg station, more vegetable and cold cut variety. Also I had to ask for tea several times. The food served is good. Location is a minus as it’s quite far from key Houston landmarks but I had a car which mitigated the impact. Gym and pool were a disappointment- too small and limited for any meaningful exercise. The property is clean and well-maintained but shows signs of ageing and needs a refresh. Look forward to seeing improvements as an Ambassador of what is a great hotel brand. ——— I had to change the rating to a 1-star as my countless calls and emails on the billing charges and what they stand for have been ignored and still unanswered. Disgraceful behaviour and demonstrates a lack of respect and professionalism from hotel management and staff.

a month ago

I had a fantastic stay at InterContinental Houston by IHG! From the moment I arrived, the staff was welcoming and attentive, making check-in seamless and pleasant. The room was clean, spacious, and comfortable with modern amenities that made relaxing after a long day easy. The location is excellent — walking distance to the MDA Medical Center and close to Rice University and the Houston Zoo, which made exploring the area super convenient. The onsite restaurant and bar offered great food and drinks, and the outdoor pool was a refreshing bonus. I also appreciated the free shuttle service around the local area. Overall, a top-notch hotel with great service, comfort, and convenience. I would like to thank Abdulaziz and Abdul for the kindness. Highly recommend!

2 months ago

Johnetta and Arnez were our servers for brunch and their service was top tier! Tryston the manager was so accommodating! He took such good care of us for our weekend stay! The brunch at the restaurant downstairs was AMAZING! The balcony view from room 335 was gorgeous at night! Every staff member from housekeeping to valet greeted us with a smile and were friendly and attentive! We will surely be back!

2 months ago

One of the elite hotels in Houston. The area was super convenient and the hotel staff were more than welcoming and accommodating. The onsite restaurant was very nice and friendly staff accompanied the restaurant. The onsite bar is very good as well and you can order from a separate menu or from the restaurant selections as well. Each and every staff member we met was friendly and genuine in all dealings with the restaurant and hotel. We will definitely stay here again any and every time we visit Houston. We arrived and visited in order to go to see the Houston Texans. The hotel does offer a shuttle service and pick up once scheduled through a few clicks of an app. Great staff once again in any and all dealings with the shuttle service.

2 months ago

We stayed here over the weekend for a wedding. The rooms were clean and comfortable, definitely a nice hotel! But I’m leaving a 1 star review because on Saturday the water was turned off for almost 3 hours during the day. I was mid shower, shampoo in my hair, and the water just shut off. The staff did not communicate clearly when the water would be back on or what was the cause of the shut off. I had to ask them to bring up bottles of water so I could wash out my hair before going to the wedding. The hotel did not offer any compensation or discount for this issue, and did not communicate clearly when it was happening.

a month ago