Hyatt Regency Houston

We travel quite a bit and have stayed here many times, however we have never felt more unwelcome than we did this time. My wife arrived after a long day at work, exhausted and looking forward to just getting into our room. Instead, she was met by Anthony at the front desk. From the second she walked up, it was clear she was an "inconvenience" to him. He didn’t look up from his screen for a solid minute while she stood there. When he finally acknowledged her, there was no greeting—just a cold "Name and reservation number?" The real issue started when my wife asked a simple question about the reservation. Anthony literally rolled his eyes like she was asking for his kidney. When she asked for clarification because his answer was short and mumbled, he snapped, he was incredibly dismissive, rude, and lacked even a basic level of professional courtesy. He made my wife feel small and uncomfortable and made her wait in the lobby for 2hrs until I made it there which is completely unacceptable. Anthony’s attitude ruined our night, and we won’t be coming back. Please avoid this hotel and stay somewhere else like at the Magnolia hotel or at C Baldwin somewhere where the staff actually knows the meaning of hospitality.

2 weeks ago

I had an excellent experience during my stay, and I want to specifically recognize Leah and Sylvie for their outstanding service. I was attending a two-day work conference, and they went above and beyond to make sure everything went smoothly. They were both incredibly professional, attentive, and genuinely kind, which made a busy work trip much more enjoyable. It’s clear they truly care about guests and take pride in providing great service. Because of them, this hotel really stood out, and I wouldn’t hesitate to stay here again or recommend it to others.

a month ago

This is my second time staying, and so I can report that the service is excellent. EVERYONE that I interacted with was both professional and genuinely friendly, with an obvious desire to do what they could to make sure my stay was excellent. It was. Clyde made my omelet in the morning, and he’s both a great chef and a fine human.

2 weeks ago

Hyatt Regency Houston Downtown is a premier venue for sports, concerts, and major events, offering excellent seating and clear sightlines throughout the arena. The facility is clean, modern, and well organized. Staff are friendly and efficient, ensuring smooth entry and service. With great sound quality, lively crowds, and convenient downtown access, it’s a fantastic destination for unforgettable entertainment experiences.

3 weeks ago

The rooms are spacious and quiet. The bed and pillows were comfortable. The elevators were quick, even from the 22nd floor. HOWEVER, I stayed 3 nights and the hot water availability was poor. The first 2 mornings the best I could get was a lukewarm shower. The 3rd morning it was 100% cold, even after running for 10 minutes! In addition, the TV signal was poor. The satellite buffered and signal froze every 10 minutes. I had to stay the night of the SuperBowl for work, so it was very disappointing to not be able to have a fluid watching experience. I would not recommend staying here for the hot water problem alone. It’s a basic service and unsanitary to not have it.

4 weeks ago