Hyatt House Houston Medical Center

Pros: Very modern hotel, active downstairs when we went at night and in the morning, super comfortable mattress (springy but soft and supportive like a medium plus firmness in a good way.) Very clean and cute decor. The room we had included a full size sectional couch with a pull out bed if you needed it. That is rare for the couch size! The cons: Pretty bathrooms and roomy shower but, at least in room 1015, it was the worst shower head and/or shower pressure we have ever experienced. So that needs to be adjusted. Ladies let’s just say it was good it wasn’t hair-washing day! There are mini-fridges but no microwave. It’s on a busy corner next to the medical hospitals so for us that was a plus because of why we were there. There are entry doors everywhere but there’s only 1 driving entrance to the lobby in parking garage area because it is on a corner. The offloading are is plenty but it is a tight space. Still good. Overall though we would still stay again. 🙌 The pics are stills from a video so not the best quality, but you get the idea.

2 months ago

Great place to stay especially if you have medical appointments in the area! The rooms are comfortable and the staff is so gracious and helpful! Excellent restaurant downstairs! I highly recommend the Philly Cheesesteak sandwich and fries! Slight learning curve in having to use your room key to operate the elevator and access the laundry service, but it made me feel so safe! We will be staying there again!

3 months ago

We stay at quite a few hotels during the year but this was our first time staying at this location. The check in was quick and easy and all staff were so polite and pleasant. We checked out this morning Sunday November 9th. The lady working the front desk( I wish I’d gotten her name) was so helpful and nice when I told her my wife had gotten stuck in a meeting and wouldn’t be back before check out , I asked if we could do a late check out and even though she was swamped and super busy she took the time to help me and allow us a late check out. Thank you Hyatt for hiring such awesome folks and thank you for an amazing stay. Will definitely be back and will definitely recommend your hotel to others.

4 months ago

The only good thing I can say about it. I had a house in the medical district is the rooms were clean. The hotel staff was cold and uncaring, and the shuttle service was a nightmare. They left us stranded at the hospital for over an hour after I had been there all day long, giving appointments given But being poked and prided, I had to sit out for over an hour to wait for the shuttle, and it still never came. We had to make other arrangements when I told the staff at the front desk, they didn't care if I had any more appointments in the medical district here in Houston, I will never stay at this hotel again. Even though the rooms were clean, everything else was terrible.

4 months ago

Summary: although there are for sure some issues I have with this place, I still personally love this hotel location and its provided amentities. Love it enough to have come back twice lol Rooms: both times, our rooms were very clean and modern to my liking. The first bedroom (on the 4th floor?) was more spacious but some furniture arrangements were inconvenient, aka the tv split between the bed and couch area. The second bedroom (on top floor) was smaller but the arrangement made more sense, aka tv facing the bed directly. The bathroom was also bigger with the first room so if you’re someone who prefers space, the first layout should be better for you. Also, those window shades can BLOCK out sunlight fr fr. But maybe it was just bc of our room positioning, but whenever we had the shaders down, it was hard to tell it was even daylight lol. Doesn’t help that the bed always always soft and comfortable with plenty of pillows. Can fr spend hours napping lol. Lastly, there is a safe box you can lock your stuff in if you’re scared of stuff being stolen. However, since I never used it, can’t say for sure it’s helpful besides saying it was provided. Service: the people I conversed with here were always helpful and friendly. Helped me get ice and water when I was craving it at 2am so shout out to the receptionists people! The cleaning team was also always respectful and dutiful imo. And also, love how they stocked important stuff in the ladies room, really came in clutch ;) Amenities: loved the pool because it feels like a rooftop pool that overlooks the city. Could be a little cleaner but was nice enough to be able to relax and swim. Never actually used the gym but seems like a decent place to get your workout and water as that’s where the only water fountain is located. Breakfast: imo, good enough as there’s plenty of the typical breakfast food items. And since you can always get as much as you want, really getting your meals worth. The layout of the buffet is also organized and neat, so it’s easy to come and go. Plenty of seating arrangements too but it can get crowded depending on when you go. Also, the food does alternate around somewhat! Location: to me, really convenient as its close to the things I’d like to do. Only 5-10 mins drive to Herman Park area and only 15-20 to downtown without traffic. Also located close to many restaurants and shop area too! With that said, here’s some issues I have with this hotel. Elevators: they can take forever as there’s 14 floors to go through. And when you’re in it, the speed can be a lil nauseating, at least to me. But more annoyingly, you have to take a separate elevator to get to the parking garage levels. So you can’t just go straight to the parking lot, you have to go to lvl 1 (the lobby) to then go into the parking garage elevator. Not completely horrible, just inconvenient. ALSO something to note, it’s $15 PER night to park. So watch out if you’re planning to park overnight multiple times. Digital check in: although you can check in online easily, you actually need to use the physical cards to get around. The first time I came, I got into my room with my phone easily but I quickly found out that the parking garage AND the elevators only accept the physical cards as the phone digital key isn’t recognized. So, although you can digitally check in, I’d recommend picking up your physical cards as well. Last but not least, I’d recommend having more water fountains around the building or at least for sure on the lobby lvl. Although each floor has an ice machine and “water” station, it’s only the ice machine lol. Everytime we wanted water, we had to go to the gym to get it. So, again, not a horrible problem, just inconvenient. All in all, I’m still very satisfied with my stays here. Modern, aesthetically pleasing, and accommodating enough that I feel at home being able to go in and out easily. Honestly would keep coming back as I love the pool a lot lmao. NOTE: although you can cast to TV using your phone or laptop, you can’t with your xbox so don’t bother bringing it lol

6 months ago