Hyatt House Houston Galleria

I normally don’t allow a review stop me from my own experience, but in this case, I wish I had most of the bad reviews are 100% accurate in my opinion. I stayed here 11/6-11/9/25 I got stuck in the elevator closet to the front. The door latch was broken. My room had a funny smell. The first alarm was hanging out the wall. The hallway was hot and muggy. I didn’t see any security for the garage. It was open the whole time anybody had access the laundry room is in horrible condition. The ice machine has mold. I wouldn’t stay here again. It’s a good location of course because it’s in the Galleria. it’s cheaper than the Hyatt Regency, but if you could afford to stay elsewhere do so.

3 months ago

I am absolutely furious about our experience at this. We booked through Hotels.com for a medical procedure, and while the initial interaction seemed promising, things quickly fell apart. The online photos promised a clean, comfortable environment, but we found a filthy room with stained carpets, mold on the walls and sofa, and dirty bedding. Given the medical nature of our visit, cleanliness was non-negotiable, and we were deeply concerned about infection. Initially, the hotel staff seemed somewhat helpful, but the issues really began when we sought resolution. After the manager eventually approved a refund, we were still left with the ongoing stress of dealing with the aftermath. Now, weeks later, the situation is even worse. Despite multiple attempts to resolve the issue, the hotel staff and Hotels.com has been a nightmare to deal with. Every time we reach out, we’re connected to a different agent, and the cycle repeats. They’ve been trying to contact the hotel, but the property simply does not answer their phones. It’s an endless loop of frustration. In conclusion, while the initial response seemed helpful, the complete lack of follow-through and the ongoing unresponsiveness from both the hotel and Hotels.com is completely unacceptable. I strongly recommend avoiding both the hotel and Hotels.com. This entire experience has been a stressful and infuriating ordeal.

a month ago

This hotel needs a make over. It is so run down. It offered two rooms with kings and added in each room so we could both work but that is the only positive comment. There is mold on the vents, see photos, and they are working hard to cover up the musty smell by using HUGE amounts of air fresheners. The television needs replacing as the screen is failing, see photos. I do NOT recommend this hotel.

3 weeks ago

Staff are not that friendly. You have to pay $25 a night for parking in a parking garage that the gates were broken so anyone could enter. Unfortunately, there was no where else to park. The place is worn down and absolutely not a good representation of Hyatt. The H Bar was closed. I was on the 4th floor. The first 2 nights I was there, the floor smelled like weed. I informed the front desk about the issue, and they said they'd send maintenance up. My room had no forks in it. There's a strange pipe that goes into the shower. The shower took a long time to warm up and then gets very hot so be careful with water temp. The phone in my room didn't work. The workout room was nice except they had no water in the water dispenser, no workout towels, and the bench is missing the knob to allow the position of the bench to be changed easily. They, also, keep the workout room at 72°F - very warm when working out. Breakfast was ok. Traffic is somewhat noisy as it's really close to the freeway.

4 months ago

As a World of Hyatt member, this stay was very disappointing and not consistent with my previous experiences at Hyatt properties. The room was extremely old and worn, and the window provided almost no sound insulation. Even worse, cold air was leaking through the window, making the room uncomfortable throughout the night. While I will say the bed itself was very comfortable and allowed me to sleep reasonably well, that alone does not make up for the poor room condition. As a loyal Hyatt member, I expected a much higher standard of maintenance and comfort. Unfortunately, this stay fell well below brand expectations.

a month ago