Hotel Zaza Houston Memorial City

First stay and I was definitely a fan. We stayed at the JW Marriott in Houston and I'd choose this one over that one. The charges for every little thing were annoying (high required valet cost, amenity fee, credit card fee, excessive room service fees and costs, $2 for a whiskey ice cube) but all nicer hotels are like that so it's not like they're doing something out of the norm. But great atmosphere, no unpleasant or odd smells, really nice room, the butterfly headboards made it for me! Love that there's room service and a mini bar, would like to see some more room service menu options, and maybe some more upscale room service menu options to match the overall vibe and cost of the place. Would give it another go for sure!

3 weeks ago

I stay here frequently for staycations go swimming enjoy the bar and restaurant etc and it never disappoints. They upgraded my room to a stunning suite this time and it was superb. Thank you zaza! Everyone from the valet to the bartenders are just excellent. EDIT: I am updating/editing this review which was previously 5 stars. Drove in from Austin Monday to celebrate anniversary, this was clearly notated in my notes for the room. I am a ZIP Headliner / Rockstar according to the front desk a few visits ago, which apparently is the top prestige for ZAZA members. Yet since achieving this status, I’ve seen 0 benefits other than the title. 0 accommodations were made for the anniversary. No flowers, no wine/ champagne/ chocolates/ NOTHING! I looked like such a fool to my lovely girlfriend. She was great about it, but I was so embarrassed ZAZA did absolutely 0. Not sure what you all typically arrange for a special occasion like this, but I’m sure it’s above nothing. I pointed out the notes to whom checked me in as well and she acknowledged and said she would arrange something. Hopefully ZAZA will stand up and do the right thing here!

3 months ago

Date of stay 23-24 / OCT 2025 We have stayed at Hotel ZaZa on numerous occasions over the years, during extended power outages, periods of home renovation, and the property has consistently been accommodating to our family and our pets. We have always appreciated that level of hospitality. Unfortunately, the most recent experience at the Memorial location was disappointing. My wife attempted to check in for a prepaid reservation made under her name. The manager, however, refused to proceed with check-in because the only form of payment she had available for incidentals was Apple Pay, which clearly displays her name when accessed. She did have a valid DL After contacting the third-party booking agent to request a refund, we were informed that the manager declined approval, citing a violation of the hotel’s policy requiring a “valid credit card” on file. To confirm whether this was standard practice, I called the Museum District ZaZa location directly and was told that Apple Pay is indeed accepted as a valid form of payment for incidentals. When my wife returned to the Memorial location to share this information and request reconsideration, she was left waiting for more than 30 minutes before the same manager reluctantly allowed her to check in. Unfortunately, her assigned room was located directly adjacent to the elevator out of spite, and refused a change room location request. What should have been a simple and routine check-in turned into an unnecessarily stressful and time-consuming ordeal. It was a disappointing contrast to the excellent experiences we’ve had with Hotel ZaZa in the past. I wouldn’t let this manager run a subway franchise in an abandoned strip mall. I hope that upper management takes the time to validate what happened in this case and take necessary steps to make sure that others do not experience what happened to my wife in the future

4 months ago

We recently hosted an event at Hotel ZaZa, and it was truly fantastic from start to finish. The team went above and beyond to deliver a flawless experience for us and our clients. The catering was exceptional — delicious food, beautifully presented, and perfectly timed. Every detail was handled with professionalism and care, making it a true 5-star experience. I highly recommend Hotel ZaZa for your next corporate event or special occasion — they will absolutely exceed your expectations!

4 months ago

Excellent food and great service. Rooms top notch, well decorated, and clean. Valet parking is the only option and can be pricey. I-10 traffic and be hectic.

a month ago