Hotel Derek Houston Galleria

My stay at the hotel was a wonderful experience. From the moment I arrived, Courtney and Mr. Kyrus made me feel truly welcome and right at home. My sincerest thanks and congratulations to both of them. The common areas felt extremely comfortable and beautifully designed. The room was also very cozy and inviting. As a small note, I would kindly suggest checking the lamp outlets, as only one out of three was working. What truly deserves special applause are the incredible Crabtree & Evelyn amenities, I honestly wish I could have purchased them. They are simply exquisite.

a month ago

⭐⭐⭐⭐☆ My cousin and I had a great stay at the DoubleTree and really appreciated the excellent service throughout our visit. The staff went above and beyond by upgrading us to a full queen suite because I needed a freezer to store ice cream I was flying back to Chicago with—such a thoughtful and much-appreciated gesture. The location is very convenient, the surrounding area is nice, and everyone we interacted with at the front desk and bar was friendly and welcoming. While the rooms/bathroom/kitchen could use an update to feel a bit more modern and new, they were very clean, cozy, and comfortable overall. The only downside was that parking is a bit pricey, and we wish it had been included with the stay and they could do better in providing more inclusive non pork items for breakfast such as turkey bacon or turkey/beef sausage links or patties. Overall, we truly enjoyed our stay and would definitely consider staying here again.

a month ago

I had an amazing stay at the DoubleTree by Hilton Houston Galleria, and I want to give a special shoutout to Ginita at the front desk. She truly went above and beyond to make my birthday feel special and surprised me with a room upgrade. Her kindness, professionalism, and warm attitude made me feel genuinely valued as a guest. The hotel itself was clean, comfortable, and perfectly located near the Galleria. And of course, you can’t forget the famous warm DoubleTree cookies at check-in, such a simple touch, but it really makes you feel welcomed and sets the tone for the stay. Thank you, Ginita, and thank you DoubleTree for such a wonderful experience. I will definitely be back!

2 months ago

Fridge not functioning correctly would not get cold, my food spoiled. Micro was hard to close same w dishwasher but bottom line they worked. Valet parking staff was kinda rude, told us we could not park in front on the hotel to unpack! This is an extended stay, like a mini apt hotel room we had groceries, luggage, little kid,etc. Then they told me my truck would not fit on their garage and that i had to park on the back of the garage aka employee parking lot at the end of the block very sketchy and dark, for the same price of gate protected selfparking on the garage, insane. Talk about inconvenience! Come to find out there were taller vehicles in that garage raised suspension trucks and jeeps! Guest greeters at door were too busy talking among themselves to greet, some of us.The price of this hotel was bc of the location not bc of the service and amenities. Pool was dirty w lime, pool chairs broken, no towels. Room had stains on rugs I was expecting alot better for a "4 star hotel" I didn't find the 3rd nor the 4th start anywhere. Lobby looks nice but that's it. I didn't even go to the galleria bc I was so over the whole experience but it was too late to cancel. I would say try somewhere else if you want to stay at a nice place. This is the same as any hotel on the expressway but w a balcony. I'm a Hilton honors member and was so disappointed.

a month ago

Disclaimer; I am a Lifetime Diamond with Hilton. My three go to’s are Doubletree (most preferred), Embassy Suites, and Hilton. Downsides. One ice machine and it’s on the second floor. Crappy pillows but it seems like they all use the big ones that mash down. That’s about it so pretty good for a hotel. Upsides. The tv has a channel guide that works 😊 Good selection of channels to choose from. Breakfast buffet is one of the top three Doubletree’s I’ve stayed at. Variety and quality of the food is excellent. Fitness center is one of the best Doubletree’s I’ve stayed at. Peace & Quiet!!! There is zero noise coming from cars, or anything else in the hotel rooms. So nothing to wake you up. Service. Everyone is very pleasant. I noticed something broken on the weight tower in the gym. I told them about it in one of the text messages they sent to see how my day was going. And they got maintenance on it right away. I asked for additional towels and there 10 of different sizes at my door. I gave it 5 stars because it’s closer to be 5 than 4 but you can’t leave a 4.5 which is my true rating. I have added pictures.

3 months ago