Hotel Derek Houston Galleria

Kennedi Johnson

I had an amazing stay at the DoubleTree by Hilton Houston Galleria, and I want to give a special shoutout to Ginita at the front desk. She truly went above and beyond to make my birthday feel special and surprised me with a room upgrade. Her kindness, professionalism, and warm attitude made me feel genuinely valued as a guest. The hotel itself was clean, comfortable, and perfectly located near the Galleria. And of course, you can’t forget the famous warm DoubleTree cookies at check-in, such a simple touch, but it really makes you feel welcomed and sets the tone for the stay. Thank you, Ginita, and thank you DoubleTree for such a wonderful experience. I will definitely be back!

a month ago

Karen

Fridge not functioning correctly would not get cold, my food spoiled. Micro was hard to close same w dishwasher but bottom line they worked. Valet parking staff was kinda rude, told us we could not park in front on the hotel to unpack! This is an extended stay, like a mini apt hotel room we had groceries, luggage, little kid,etc. Then they told me my truck would not fit on their garage and that i had to park on the back of the garage aka employee parking lot at the end of the block very sketchy and dark, for the same price of gate protected selfparking on the garage, insane. Talk about inconvenience! Come to find out there were taller vehicles in that garage raised suspension trucks and jeeps! Guest greeters at door were too busy talking among themselves to greet, some of us.The price of this hotel was bc of the location not bc of the service and amenities. Pool was dirty w lime, pool chairs broken, no towels. Room had stains on rugs I was expecting alot better for a "4 star hotel" I didn't find the 3rd nor the 4th start anywhere. Lobby looks nice but that's it. I didn't even go to the galleria bc I was so over the whole experience but it was too late to cancel. I would say try somewhere else if you want to stay at a nice place. This is the same as any hotel on the expressway but w a balcony. I'm a Hilton honors member and was so disappointed.

a month ago

Ikram Kamal

⭐⭐⭐⭐☆ My cousin and I had a great stay at the DoubleTree and really appreciated the excellent service throughout our visit. The staff went above and beyond by upgrading us to a full queen suite because I needed a freezer to store ice cream I was flying back to Chicago with—such a thoughtful and much-appreciated gesture. The location is very convenient, the surrounding area is nice, and everyone we interacted with at the front desk and bar was friendly and welcoming. While the rooms/bathroom/kitchen could use an update to feel a bit more modern and new, they were very clean, cozy, and comfortable overall. The only downside was that parking is a bit pricey, and we wish it had been included with the stay and they could do better in providing more inclusive non pork items for breakfast such as turkey bacon or turkey/beef sausage links or patties. Overall, we truly enjoyed our stay and would definitely consider staying here again.

3 weeks ago

Globetrotting with Kay

The rooms are very big and quiet. I had a king suite with balcony booked through a third party site. The room was clean. The location is walking distance from fine dining spots and shopping. Very close to the freeway I had the breakfast buffet and ordered dinner from the bar. The breakfast buffet was convenient and $30. For dinner I had friend catfish and etouffee. It was okay. Maybe should have dined in instead of ordering to go. The hotel has a lot of amenities. The lobby is always busy. The front staff is hit or miss with their service skills. There are often time longer waits than what I feel would be necessary. I used self parking there is also a valet option.

3 months ago

J Lawrence

This hotel needs a total upgrade. The lobby is the best thing about this hotel. We checked on and front desk staff was pleasant but once you get on the elevator it's another story. We got off on our original floor (16) and when the doors opened it smelled like someone has taken a crap in the hallway it was horrible the carpet is nasty looking and very undesirable. Our 1st room was right outside the elevator the windows were dirty, the odor in the room was unacceptable it was just a big NO! So my husbae called down to get a room change. Room #2 really wasn't any better the only thing that made this room tolerable was there was no smell in the room but getting off the elevator had the same effect as the previous. Room #2 has chipping paint, the shower curtain was dirty, it appeared to be mold on the ceiling of the shower, the bathroom counter has previously been broken and you can visibly see chalking from failed repairs as the counter shifts up under the weigh of touch or items being placed on it. The carpet was dirty, the TV stand dirty. The room outdated. Just definitely NOT up to standards. The walls super thin, we could hear ppl yelling in the hall and kids crying in the room next door. We booked this hotel for location and the fact that there was a restaurant within the hotel. The front desk gave a wonderful spill regarding the resturant but failed to tell us that the restaurant was closed which sucked horribly because we did not have a backup plan regarding dinner. Overall this was a horrible experience, I'm usually a DoubleTree girly when traveling and this experience will definitely cause pause when booking any future trips. Other than location this is a 0 stars would NOT recommend experience

a month ago