Homewood Suites by Hilton Houston Nw at Beltway 8

Carlos Martinez Ramirez

My overall experience at this hotel was disappointing. Our room had several cleanliness issues from the moment we arrived. The carpet looked extremely dirty, as if it hadn’t been washed in a long time. The bathroom and shower area were also not properly cleaned. Additionally, for a property that offers suites, it's unacceptable that only one set of three bath towels is provided. We stayed for three nights, and after the second night, we did not receive any Housekeeping service at all. When we returned late that evening, I went to request a set of sheets for the sofa bed. The front desk agent was polite, but she told me she only had towels available and couldn’t offer any other solution. I asked if I could get the sheets myself since she mentioned she couldn’t leave the desk. After getting authorization from her supervisor, she finally brought me the sheets. While she did her best and provided good customer service, it’s concerning that the hotel isn’t prepared for basic guest needs during the night. A hotel should have accessible stock of essentials—not just towels. Overall, the lack of cleanliness, limited supplies, and poor service coordination made this a frustrating stay. There are serious improvements needed.

2 months ago

rachel

service i received when i walked in… the receptionist, who’s name i did not get but was pregnant, literally yelled at me! i was in such a state of shock that i didn’t even think to get her name or ask for a manager, all i did was sit down, cancel my reservation, and booked another hotel. i just can’t stand such an awful attitude and horrible treatment

in the last week

Jonathan Charlot

Was energetically greeted by Ashley, when I arrived to the hotel. She was very friendly and welcoming. The rooms were spotless and extra roomy. Had a very nice experience. Will definitely be back.

4 months ago

Yesenia Martinez, RDH

Hilton Gold Member/Hilton Amex Cardholder. This review isn’t a reflection of the staff, the staff was great. The review is on the room options across the board. ALL of their rooms have the bathroom sink OUTSIDE of the bathroom with NO DOOR! Reminded me of a motel 6. I hated the lack of privacy so much. I definitely would not stay here again. Be sure to look at the room photos beforehand and make sure you’re okay with the bathroom situation. I’ve never stayed at a Hilton that didn’t have another option to offer. Now I feel like I have to call ahead at every future Hilton to make sure I ask if the bathroom sink area has a door. Super annoying but nonetheless. Just don’t stay here.

4 months ago

Sam J

We wanted so bad to like it here , since we had ro stay a while. . We Did not have a good experience, the card did not work on almost all the doors we had to walk all the way around ,got locked out by the pool , went and changed keys and it still didn't work ,it didn't work on our room a few times , and room was so hot. The bed had crumbs and floor was so sticky. staff at desk was never around when you needed something had to go across the street to get things we needed when you did find someone they were rude and didn't care when we had a problem. Trash was everywhere and it smelled really bad.

3 months ago