Home2 Suites by Hilton Houston Webster

juliana Cebolledo

I stay at this hotel often for work, and even though the property is on the older side, I’ve definitely noticed the improvements they’ve been making lately. The staff is always friendly and accommodating, and the rooms have become more comfortable with the recent updates. It’s a reliable place to stay, and I appreciate the continued effort to make the guest experience better each time I visit.

2 months ago

Kathryn Brees

We only stayed here one night. It was horrible. There was no manager on site. I talked to a woman at the desk the whole time we stayed there. As we walked in, the woman at the desk, said the elevator wasn't working so she gave us a room on the first floor. There were limited rooms on the first floor. She never said the elevator was repaired the whole time we were staying there. When we walked in our hotel room, it smelled funny. The woman at the desk came and sprayed some disinfectant. It didn't help. She never offered another room the whole time we were there. We didn't know there wasn't any hot water until late that night when my husband was in the shower. We never had not water the whole time we were there. During the night, the refrigerator was making a loud noise. I thought it was going to get better. Finally, at 5a, I pulled the refrigerator out from the wall and unplugged the refrigerator. I asked to see a manager before we left. The lady at the desk said there was no manager on site. Right now we have paid full price for that room.

3 months ago

Angela J Stefanski

The folks that work here are amazing all the way around. They are quick to address challenges, very welcoming, and keep the place clean. The challenge we had is the mildew/mold smell in the rooms. We even switched rooms and while it was better, still smelled strong enough that I had to take Benadryl every night (3 night stay). I wish I could rate them higher but the mold odors made it a hard three days for me physically.

8 months ago

Heather Walker

Larger rooms with the pull-out couch is perfect for our family of 4 to have places to sleep without sibling fights. The pool was out of order for our stay but they allowed the kids to swim at the neighboring Hilton property. The breakfast was delicious and different daily. They had healthy options.

7 months ago

William Pannell

I enjoyed the stay, the hotel was clean and the rooms were really nice and spacious! Staff was nice and breakfast was good :)

2 months ago