Holiday Inn - NW Houston Beltway 8

vici Stokes-Klaver

Upon arriving, Hotel parking lot and lobby were very professional and clean. Check in was quick and easy. The young lady at the front desk, Shaney (dont know if I spelled it right but she pronounced it "Shane-E" ) was over the top! She went above and beyond, my 4 yr old daughter said she wanted to be way up....SHANEY PUT US ON THE TOP, 4TH FLOOR! and she even granted a super special (to my 4yr old) request when she easily could have said" I'm sorry but its not avaliable." The room was super comfy and clean. Grabbed a bacon cheese burger and fries for my daughter and I , my son had the shrimp tacos from the grill for dinner and it was delicious and comparable in cost to surrounding eating establishments. The menu is limited but decent. The gentlemen in the grill was personable and very nice. Seems to be in a safe area. We Ran to the gas station( you can literally see from the hotel) and grabbed snacks and the gentleman there was nothing but super nice. Im extremely pleased with our stay and my hotel loving 4 yr old was over the moon! Thank you Shaney and Holiday Inn for a superb experience!

2 months ago

jase rand

The service was so so. The room lights didn't work. To top it off I go into the bathroom after waking up and there is a roach laying upside-down in the shower. Still moving. I have been in better motel 6's.

4 weeks ago

Adam Havens

One of the nicest Hotels I've stayed at in the last 38 nights of being in a hotel. I spent 10 nights here! The staff is friendly, the breakfast was delicious. The house keeping ladies on the 4th floor were amazing, if I needed my room cleaned i took my do not disturb off my door and it was cleaned as if I just checked in. I had no issues in the parking lot and felt it was very secure, even had police who would just come and park at the front door and hang out. Melissa and Staff are very pleasant to deal with thank you for the great stay!

4 months ago

Pane Of Reality Channel

Every single person we interacted with seemed to want to go above and beyond to make us feel special. Also, the room was awesome and the bed was the most comfortable i have slept in in years - no kidding.

2 weeks ago

Andres Mariani

Absolutely the worst IHG Holiday Inn I've stayed at. Service wad lacking in all aspects. Restaurant was slow with everything, bartender did not know how to make any drinks to the point I was told they only had wine and beer and I had to teach the "bartender" how to make a vodka soda. The soda water and all the other sodas were flat for 3 nights and nobody knew how to change it. Room was never made just towels put in room. If that is the process NO one during check in told me. The night manager if you can call her that was lost half the time and never at the desk. People were waiting and trying to find her. I was also never told of the change in billing and only found out while looking at my bank account. Absolutely the worst customer service I've ever experienced. I have stayed at many Holiday Inns including England, Canada and throughout the U.S. and this is by far the worst experience. Do not recommend at all. My next time in Houston I will definitely look at other hotel brands, big let down from IHG! If I can score less than one star I would.

4 months ago