Holiday Inn Houston Intercontinental Airport

Jeremy Batchelor

Well maintained facility with lots of lighting in the parking lot. Conviently located close to IAH airport with shuttle service every 30 minutes. The hotel has a restaurant, good food and reasonably priced. The room was clean and well maintained. The bed was comfortable and the pillows were soft.

2 weeks ago

Adam

The rooms are fine. Nothing too special or fancy. As clean as they can be with what's available. The bed is very comfortable and I do mean very. The bathroom is in good shape. The shower in the room I was given needs quite a bit of help as it is pretty beat up. The water pressure is abysmal. I know they are trying to save water but come on you've got to be kidding me with this shower head. Fridge was great for my needs, as were the microwave and coffee maker. The staff was outstanding. They did exactly what needed to be done and right on time. Nothing but high praise for everyone I interacted with. I do recommend this hotel.

3 months ago

Susan Armentor

Isabel at Breakfast was so very kind, friendly and helpful. She was continuously checking to see that everything met our standards. I would definitely stay here again. I got in at 2:00 am after a long day of traveling and the lady at the check-in desk was extremely helpful. I was so tired that I did not get her name. She was quick and efficient, and I was in my room and in my bed for 2:45 (only because there were three check-ins before me.

3 months ago

Daniel Dominguez

If you have a delayed flight don't come here. My flight was delayed three hours, I waited for the "free shuttle" which never arrives to the designated area. It's already getting very late, so I decide to take an Uber instead--so much for free reliable transportation to hotel. I finally get to the Holiday inn and the front Desk refuses to check me in telling me "No check in after, 3am. We cancel all reservations if they don't check in by 3am. But we can check you in at an increased walk in rate." I check the hotel listing on my Expedia app and the listing for this hotel states "Check in till 6am". I tell the front desk agent this, she replies "No sorry 6am is wrong, no check in after 3am. Only a new reservation at a higher walk in rate." The front desk agent then proceeds to disappear for at least an hour and a half as Expedia is blowing up the front desk phone trying to rectify this issue with no resolution in the end. I had to find somewhere else to sleep. So be warned this Holiday Inn wont try to help you out especially if you are delayed. Also, multiple people stopped at the front desk and left out of frustration because the Front Desk Agent was missing.

a month ago

Shyam Sundar

Booked the parking service for my trip - it was meant to come with a shuttle bus (to and fro from the airport). On the way back, the shuttle bus intentionally did not stop several times despite seeing people wait for them. We even put our hands out to signal to the driver who made eye contact with us and still didn't care. We gave up after 2.5 hours of waiting. Ended up paying more money to take an Uber to go to the hotel, spoke to the manager who said she will investigate the issue on the dashcam and call us back the next day to let us know what happened and to issue a refund of the Uber ride if it was truly their fault. She never called. Honestly horrible experience, dishonest people - please stay away from this place.

a month ago