Holiday Inn Houston Downtown

This is a very rundown hotel. The rooms were small and outdated. The refrigerator was missing a leg, it did not cool properly and the freezer was bipolar. The water pressure was weak and it took almost 10 min to get any hot water. When we got in the room it was out of soap so we called to get a new bottle and a roll away bed since the beds were super small. The lady we talked to was rude and acted like she had to go out of her way to find someone to bring the items. Needless to say we didn’t get either that night and we never got the roll away. Parking was so bad that I was surprised our suv didn’t get hit. The parking garage was super small and very low, so much that the top of the suv almost hit the roof. They charged $30 a night for the crappy parking. They claimed that there was a restaurant and bar in the lobby but was only open a certain amount of time. It closed as the sun went down. There were elevators that only the staff can use but every time you pressed the button, the staff elevator came and opened and not the guest elevator. My son got yelled at by one of the staff because he was using their elevator. Even after explaining it she didn’t want to hear it and told him not to use it. The rooms were way over priced. Outside our window was a torn up building with no windows and covered in graffiti. This place is not worth the price or the time. Please don’t go to this hotel, it is not worth your time or money.

a month ago

I used to avoid Holiday Inn because of a bad experience I had 15 years ago in Dubai. Since then, I never stayed at a Holiday Inn during my business trips. This time, I traveled to the USA for business and needed to stay in downtown Houston for my meetings. I couldn’t find any available hotels from Feb 9 to Feb 15, and the only option left was Holiday Inn. Honestly, I was not happy about it at first. But I’m really glad I gave it a chance—it completely changed my mind. The room was spacious and very comfortable, and it had everything I needed. The staff were welcoming, and what really impressed me was the duty manager. My flight was late at night, so I asked for a late checkout. The front desk said they could only extend it by 3 hours, while I needed 6 hours, so I had to book an extra night. When I checked out, the manager told me they would not charge me for the extra night because I’m a member and it was a gift. I really appreciate this great service and experience.

a month ago

This location in downtown Houston, has always been a great place to stay, and now with the newly renovated rooms, bathrooms and corridors, has been an even greater reason, for us to keep coming back. Service goes above and beyond along with the good management and it’s turning out to be a very welcoming and warming stay. Really a must see for yourself experience.

a month ago

The location is convenient for exploring Downtown Houston and the shuttle service made things even easier. Rooms were well-maintained and housekeeping did a great job. The staff were courteous and went out of their way to be helpful. Parking was the one thing that could use some improvement because of the signage in the garage is a bit confusing.

a month ago

Based on the cost and location, this hotel was very disappointing. I was not greeted as a Platinum Member and given an option of which reward I wanted. They told me complimentary water was in my room. I don't drink that kind of water that was in my room and that is exactly why I always chose points over water. The bathroom was not as clean as other locations I have stayed at. Water spots were on the sink, and hair was in the sink, as if it hadn't been cleaned. The shower was not as clean as it should have been. The bathroom was very small with no counter space. Furniture and curtains are very dated. The keys to parking didn't work, and the parking garage is very small, making you feel unsafe at all. There were no security cameras. Based on the Holiday Inn brand and the price of this location, I was very disappointed in the quality of the property. I will not be staying at this location in the future.

2 months ago