Holiday Inn Express & Suites Houston IAH Beltway 8

This is a decent hotel conveniently located close to the airport. They provide a complimentary airport drop-off, which is very convenient for travelers. The bedroom and washroom were clean and well-maintained. All the required basic amenities were available in the room. Breakfast is decent with the standard Holiday Inn–style servings. Overall, it’s a comfortable and practical choice for a short stay near the airport.

a week ago

This place is abysmal. I booked this hotel explicitly for the airport shuttle because I just had a 12 hour layover. When I landed at the airport, the hotel didn't answer my calls, so I had to call corporate to be connected to the front desk. I waited over an hour for the hotel shuttle standing in the exact spot I was told to stand in outside terminal C, and had to call the hotel many times. At one point, the front desk staff (Tate?? sp??) claimed that the shuttle had come by and even had called my cell phone, but I was nowhere to be seen and didn't answer the phone. This was completely false. The front staff then said that the shuttle was on his way back to the airport for me, and it would be 10-15 minutes. I waited another 22 minutes before giving up and calling an Uber- in that time, I met another man waiting for the shuttle with his family who told me his brother had landed earlier in the day and waited 2 hours for the shuttle before finally giving up. When I showed up at the hotel and continued expressing my frustration with the front desk staff, he again asserted his shuttle driver had called me, and even claimed to have 'call logs as proof with your correct phone number!" It was completely false. I showed him my phone with no call from an hour prior. It didn't matter. When he asked for my contact info to complete checking me in, I stated, "you just told me multiple times you have my phone number, I'm not sure why I should write it down again." He then threw his hands up and yelled that he would not allow me to check in. Meanwhile, the shuttle driver showed back up with some Burger King to eat in the lobby. The front desk guy went in the back room and called the manager, Kim. While he was in the back room, another guests waited a long time to check in until the shuttle driver finally went to alert Thyke. Kim showed up frustrated and unhelpful and offered no solutions except to officially cancel my reservation. She did not ask me what happened and was not interested in my perspective. She asserted to me, 'you won't be happy staying here' to which I said, " what? I just need a place to sleep tonight." At 9PM at night, I then had to find a new hotel. I had to pay for yet another Uber to that hotel, then pay for the new hotel, and pay to Uber back to the airport early the next morning. I had made my initial reservation for this hotel through a third party. When I asked the third party for my refund, they told me they called the front desk and Thyke alleged that I had simply never showed up and my reservation was cancelled. Absolutely unbelieveable. I then had to call and speak to another manager, Portia, to resolve the issue so I could receive my refund. The hotel has refused any compensation and wrongly asserts I used "abusive language" when really, they have staff who lie and have a temper and don't like being called out. Very creepy place with very suspicious behavior going on, avoid at all cvosts.

a month ago

I liked the location and price, very reasonable. Everything was new. Interestingly enough, we were there 2 years ago and also recently and the service hasn't changed, good quality, the staff is professional. A couple of the dining seats need to be replaced as they show signs of wear and tear. We love the location, literally less than 15 minutes from the airport! I would recommend this compared to other hotels nearby. The price point and service gets the bang out of your dollars. Best price and service combination.

3 months ago

My experience was not very good, the first day when we arrived the young lady at the desk didn’t confirm who I was, she did not check my identification or anything. She charged my card the full amount without me giving her the opportunity to give her another or whatever and so, after that she had to release the hold and we charged our cards separately and then after that on Sunday I was charged again so right now I’m frustrated and mad cause of the situation. LaPorsia had to come there on her off day and fix the situation and Jessica bless her heart she caught the bunt of my frustration and anger because I didn’t budget all of money leaving my account like that .. I couldn’t even enjoy myself and the noise of customers slamming their doors was ridiculous and the beds were terrible, they were not comfortable at all. I’m sorry but I will never spend money with this hotel ever again. Jessica and LaPorsia were absolutely the best they were doing their best to make sure I was satisfied and told me to call her back if I have any issues. As for the other young lady, she had shoulder length locs and she was light skinned African American woman she needs to be retrained seriously so she can represent this establishment in the future.

a week ago

Holiday Inn Express & Suites Houston IAH - Beltway 8 by IHG offers a comfortable and convenient stay near the airport. Rooms are clean, modern, and well equipped for both business and leisure travelers. Staff are friendly and professional, ensuring smooth check-in and helpful service. With complimentary breakfast, Wi-Fi, and easy access to IAH, it’s a reliable choice for short stays, layovers, or extended visits.

2 weeks ago