Holiday Inn Express & Suites Houston E Pasadena

Luis Ramirez

Very nice spacious room. Location is perfect easy by freeway to get anywhere while avoiding all the traffic. Breakfast was good. Elevator still not working but we had very few luggage so no big deal. Did notice the bathtub is very slippery ( I did let management know as this is a safety hazard) overall excellent hotel we will definetly be going back.

8 months ago

Isabel Santiago

I give this a 1star in the room part.. My son in law booked my friend and I because we were traveling to Louisiana. I was very upset because the elevators were not working and I had to carry up my suitcase then the room I was given it was dirty then I had to come back down. Then when I got my room I had no ice bucket so I started going downstairs I saw a huge roach walking up the stairs and one dead in the corner. I called service desk and the lady brought me a bucket with ice she was very nice. The morning breakfast was good until I saw nats on the bagels. Then sat down for coffee and then windows looking out to the pool are full of dead flies. While enjoying my coffee the cleaning lady startes mopping and I can smell the cleaning solution with my coffee which made me just throw away my coffee.. This place needs serious attention. It's a very pretty hotel but management is very poor.

8 months ago

ammon hale

We flew in late and stayed at this hotel one night. The room had these great blackout shades that kept the room really dark. We went down to breakfast 30 minutes before it ended and the person managing the breakfast made us some more cinnamon rolls. She was extremely nice. We would stay here again.

a year ago

Emee Irvin

Upon check in the room smelled like someone had been smoking cigarettes. The outlets in the bathroom didn’t work so I had to set up my grooming in the living area or the room. The customer service is non existent. I am a diamond elite member with two highly autistic babies so I asked for the latest check out possible because of the amount time and effort it takes to get them dressed ,feed them, stimming etc and was told no and that they wouldn’t call and ask a manager. The front desk reps don’t greet you or look up even from their phones when you walk in. There is a “ Now Hiring “ sign outside of the property that is very telling of how things are run. Unprofessional isn’t the word. I was sure to be kind in my request because you get more bees with honey but every interaction felt like I was pestering them and everyone has a scowl on their face while listening to you. It’s almost as if they don’t want to work at a hotel. I wouldn’t pay to stay here if you’re looking for hospitality. Very ghetto interaction.

a year ago

Esmeralda Garcia

My recent booking experience was incredibly frustrating. I made a booking error, and while I understand policies are in place, the hotel's response was unacceptable. Instead of working with me to resolve the issue, they cited their no-show policy and offered only points and a future discount instead of refunding my $172.03 for a night I did not check in for, which doesn't address the core problem. Poor customer service and a lack of empathy. I do not recommend this hotel.

a year ago