Holiday Inn Express and Suites Houston Dwtn Conv C

Chelsea

I can't believe I'm having to write a review about such a negative experience at an IHG hotel. I've been staying with IHG for a long time and this is literally the worst hotel I have ever stayed in. Lots of different things. But what made me walk out at midnight was I was about to go to bed and there was a roach in the bed. I called front desk, he said I could move rooms but said he couldn't meet me at that room with the keys because he couldn't leave his little post. (I had to pack up all my stuff and I had just got out of the shower. I know plenty who have left the area just for a couple minutes). Well either way, I opened the door to the new room and there was another.. larger roach after I turned the lights on in the bathroom. DONE .. NOT ME. The phones didn't work the first night. The room phones or the actual phone to the hotel. My TV didn't work. Couldn't get signal at all. And I needed a plate from the breakfast area for my dinner, but since it was moved upstairs, she didn't know how to get into the meeting room and couldn't get me a plate. That is small... But still... INSANE! never stay here if you have a choice. RUN! Stay in your car rather than this place.

a week ago

Joy Peace

⭐️ 1 STAR – A COMPLETE NIGHTMARE FROM CHECK-IN TO CHECK-OUT 😤🐜💳 I checked into Holiday Inn Express Downtown Houston Convention Center and what followed was one of the most chaotic, unprofessional hotel experiences I’ve ever had. Let’s talk rooms first. Room 242 The privacy lock DID NOT WORK. I was literally asked if I wanted to stay in the room anyway because “maintenance isn’t here tonight.” Excuse me??? Room 343 Couldn’t even get into the room because of a lock/padlock issue. Room 243 FULL BLOWN ANT INFESTATION. Not one or two ants. An entire ant circus 🐜🐜🐜. Completely uninhabitable. I have video proof and photos. Because of all this, I had to cut my stay short, cancel my plans, and drive HOURS back home unexpectedly. No offer to relocate me to another Holiday Inn. No effort to make it right. Nothing. Now the billing mess. I booked through Priceline. The room was paid with a third-party card. My personal Cash App card was ONLY for a $50 incidental deposit. After checkout, the hotel: • Tried to charge my card $104.60 ❌ • Then tried again for $154 ❌ Both declined by my bank • STILL hasn’t returned my $50 deposit • And then a staff member named Brandon had the audacity to threaten my refund over the phone Yes, the call was recorded. They kept trying to hit my card AFTER all of this, as if I owed them money for a stay I couldn’t even safely complete. That’s not a mistake. That’s reckless. This wasn’t just dirty. This was unsafe, unprofessional, and borderline predatory behavior. I’ve escalated this to corporate and attached photos and video because clearly that’s the only way to be taken seriously. Save yourself the stress. There are WAY too many hotels in Houston to deal with this mess.

a month ago

Ian Merino

We stayed the day after Christmas specifically to use the indoor pool with our daughter. I called ahead to confirm the pool and hot tub were available and heated. Unfortunately, the pool was burning hot — as hot or hotter than a hot tub, making it unsafe for our child to swim, while the hot tub was cold. Because of this, our daughter couldn’t swim and was very upset when we had to leave. I spoke with the front desk and requested a manager, but none was available. The staff member was polite, but they could not fix the issue or transfer our stay to another Holiday Inn. We were allowed to check out, but a refund could not be issued immediately. We had to leave and book another hotel. This was very disappointing, and I hope we receive our refund, as the main amenities we confirmed ahead of time were unusable.

a month ago

Adolis Jimenez

Absolutely loved my stay. I did have a couple of things I was unsatisfied with but Ahmed was super duper helpful and went above and beyond to help me during my stay. All the employees are lovely and ready to serve with a smile. The complimentary breakfast had such a wide selection, I was surprised they had my favorite oikos yogurt ! The gym was small but it had everything you needed for a basic work out and no ones ever in there so I loved having the whole gym to myself. You do have to let them know ahead of time that you want to use the jacuzzi or it will be cold and takes 15-25 minutes to heat up. There’s a laundry room which was very useful during my stay. My only gripe is that the TVs are way too small and outdated , I was not able to plug in my console for video games. And the cable selection is very limited. No Comedy Central which is what I mainly watch. All in all, I definitely recommend coming back.

4 months ago

Paul Fortmayer

Stayed here Oct 4 - 6 2025. First off. The building is surrounded by major construction. On the weekends no noise but on Monday morning 730am it woke us up. The worst part about our room was the really bad mildew smell. It actually made my girlfriend nauseous. She is more sensitive than I am. My throat would just get scratchy amd my eyes would itch. The door to our room was extremely difficult to open and close. To open, it took a couple should and hip hits ... to close, we would have to pull so hard the door handle was bending. Inside the room, you can see where a much larger flat screen TV ise to be mounted on the wall but was missing. Instead we had a 24 inch TV just sitting on top the desk. It was NOT a smart TV. Only had 6 local channels to pick from. Parking lot here is very small. Maybe 20 cars. Otherwise it is street parking (and good luck with the construction because many areas are blocked off). There is a pay lot across the street. Once we got a parking spot in the lot, we left the vehicle and just walked or took a Lyft I travel quite a bit each year and it takes a lot for me to post reviews. I WILL NOT BE STAYING HERE AGAIN. Hope this helps 🙏

4 months ago