Hilton Houston Post Oak by the Galleria

Kara Cooney

I stayed at the Hilton Post Oak Dec 27 to Jan 2 and stayed in room 1001, and I caught LICE. This hotel is LICE INFESTED. My son and I slept on the sofa bed, and we both caught lice. My husband and other two children did not because they were sleeping in the beds with sheets. They brought the sofa bed into our room from another room, and it was obviously infested with LICE from another guest. I called the hotel and wrote a formal complaint, and they haven’t even gotten back in touch. I wrote a formal complaint to Hilton customer service, and they also haven’t even written me back. Not one word. Not only that, this hotel was obviously NOT CLEAN. There were six old French fries and an olive on the carpet next to our room, and they were on the floor for all six days of our stay. No one cleaned the hallway. No one cared. And now that I have called and talked to three people at the Hilton Post Oak hotel, I know that no one cares because they treated me horribly, intimating that I was lying. I told them that the lice specialist I hired to comb through my and my son’s hair gave me the maturity of the insects and eggs, and I KNOW I caught it from this hotel. I KNOW it was the sofa bed because only my son and I got it. The timing is exactly right. Bad service. I told them to check on the people staying in that room now because they could catch the lice too. They laughed at me. Stay someplace else. This place is dirty dirty dirty, and if they mess up your stay, they do NOT CARE about making it right.

a month ago

Courtney Ray Goodson

I traveled for work this last weekend - Allen was so fun ANd helpful at check in! Such a friendly face to greet me and help me with my bags, it’s authentic people like him who really make you feel at home and like you’re in good hands during a hotel stay.

in the last week

Qurat Ul Ain Farooq

Hilton Post Oak has an excellent reception and staff — super helpful and welcoming. The location is perfect, and the complimentary shuttle service within a certain radius is a big plus. Mr. JJ at the reception was especially very kind and made our check-in experience wonderful. We stayed here for almost three weeks and overall had a good stay. That said, the rooms, bathrooms, linens, mattresses, pillows, furniture and parking area needs some updating. Before the guest checks in it’s very basic to check that the shampoo and body wash are not empty. The breakfast buffet should be better flavored & be replenished more promptly, and especially right after it opens, and the staff bringing food at the buffet counter could be a bit more courteous and attentive. The servers at the buffet, I must say all were very kind but then small improvements like these would make a big difference in bringing guests back. Overall, a good stay with excellent service and great potential to be even better!

4 months ago

John Doe

Decent location but for me at least that was about it. I was here for one night with an early morning event. Was looking forward to a hot shower but there was no hot water. None. Had to try and take a quick, cold one. Dirty towel with some black stain. Front desk doesn't really seem to answer their phones much. They did offer to try and send an engineer. It's midnight and I need to get at least four hours of sleep after my cold shower, thanks.. Edit: heater didn't work. Tub doesn't drain well. Quite the experience.

2 months ago

Mr. H

Very nice hotel and the rooms are new. Outstanding customer service and very safe place to stay at. The area is very safe and plenty of shopping and restaurants too.

2 months ago