Hilton Houston Post Oak by the Galleria

I stayed at the Hilton Post Oak Dec 27 to Jan 2 and stayed in room 1001, and I caught LICE. This hotel is LICE INFESTED. My son and I slept on the sofa bed, and we both caught lice. My husband and other two children did not because they were sleeping in the beds with sheets. They brought the sofa bed into our room from another room, and it was obviously infested with LICE from another guest. I called the hotel and wrote a formal complaint, and they haven’t even gotten back in touch. I wrote a formal complaint to Hilton customer service, and they also haven’t even written me back. Not one word. Not only that, this hotel was obviously NOT CLEAN. There were six old French fries and an olive on the carpet next to our room, and they were on the floor for all six days of our stay. No one cleaned the hallway. No one cared. And now that I have called and talked to three people at the Hilton Post Oak hotel, I know that no one cares because they treated me horribly, intimating that I was lying. I told them that the lice specialist I hired to comb through my and my son’s hair gave me the maturity of the insects and eggs, and I KNOW I caught it from this hotel. I KNOW it was the sofa bed because only my son and I got it. The timing is exactly right. Bad service. I told them to check on the people staying in that room now because they could catch the lice too. They laughed at me. Stay someplace else. This place is dirty dirty dirty, and if they mess up your stay, they do NOT CARE about making it right.

a month ago

Honestly the worst experience I’ve had at a hotel in my entire life and my truck got broken into last night at the other hotel I stayed at so that should tell you everything you need to know. My stock 2500 doesn’t fit in the garage so I had to pay 68 dollars for a man to park it 5 feet away and I have to pick the truck up myself as they do not offer valet at 6am when I leave tomorrow, then I get to my hotel room and there is a big stain on the floor before I even open the door, Then I walk in and instantly see stains on the tile, counter tops that where not wiped down properly, so many dry wall repairs that where fixed horribly, lots of dust in the vents, and ripped curtains, but I tried looked passed all that and just wanted to take a nice shower before bed as I just worked 16 hours and unsurprisingly the shower has the worst water pressure I’ve seen, my shower door wouldn’t even come close to shutting so a pond built up in the bathroom, now I’m out of the shower and it will not stop dripping no matter what I do. I could list like 10 other problems and provide photos for every one but at this point I’m over it. Can’t wait to sleep in these stiff bedsheets that feel like sand paper. Please fix this room (1110) before you offer it to another victim. I will say the view of the construction sight across the street is pretty sweet.

3 weeks ago

I traveled for work this last weekend - Allen was so fun ANd helpful at check in! Such a friendly face to greet me and help me with my bags, it’s authentic people like him who really make you feel at home and like you’re in good hands during a hotel stay.

2 weeks ago

Charged us for 600 dollars more than the balance on our receipt. Tried emailing to resolve this and got no replies. Tried calling and got hang up on. Called hilton's international number and they said they'll send an email to ask, but guess what? Never heard back. By the way, they don't verify your room number with the room key. We got somebody else's restaurant charges put on our bill, so make sure to ask for a receipt and inspect carefully.

a month ago

Hilton Post Oak has an excellent reception and staff — super helpful and welcoming. The location is perfect, and the complimentary shuttle service within a certain radius is a big plus. Mr. JJ at the reception was especially very kind and made our check-in experience wonderful. We stayed here for almost three weeks and overall had a good stay. That said, the rooms, bathrooms, linens, mattresses, pillows, furniture and parking area needs some updating. Before the guest checks in it’s very basic to check that the shampoo and body wash are not empty. The breakfast buffet should be better flavored & be replenished more promptly, and especially right after it opens, and the staff bringing food at the buffet counter could be a bit more courteous and attentive. The servers at the buffet, I must say all were very kind but then small improvements like these would make a big difference in bringing guests back. Overall, a good stay with excellent service and great potential to be even better!

4 months ago