Hilton Houston Plaza Medical Center

This is our second 5 day stay at this hotel, the staff has been great, very polite, caring and professional. They have gone out of their way to assist. The food has been great, maybe too large of a portion at time, but very tasty. Sandra in the restaurant has been pleasure every day. Always cheerful and welcoming as well as efficient. Michele in Starbucks is another very friendly individual who always greated us witha smile. Francisco and Ed in the bar, are the same, both remembered us from each stay a month apart and made us feel comfortable and part of the family. The front desk staff all are great, Shelley and kavaun, greeted us every morning with a smile and a good morning they they are extremely helpful. The same for Jayla, Seymore and Antonio on the afternoon/evening shift all are super friendly, helpful and a pleasure to talk with. They were great at suggesting great places to eat in Rice Village and coordinating the shuttle to take us and pick us help, has been a great stress relief from M D Anderson. I would be remise if I forgot our house keeper on 18, Eugenia was friendly and efficient. If we needed something she got it for us. Both Bars have been a pleasant place to hang out at night, Francisco in the main bar greets us everyday with a smile a wave and a handshake when we go in. MR Ed in the pool bar is the same, easy to talk with, friendly, they both remember our drinks and past food orders. Both are great Bartenders. Another great plus for this Hilton, is if you have an MD Anderson patent ID number, you get a discount on your room, this is a great benefit for those with medical issues, as they have plenty of other things to worry about.

a month ago

Stayed at Hilton Hotels & Resorts in Houston and had a great customer service experience thanks to Jobie and Kwon. I had an issue with the AC in my room, and they responded quickly and professionally. They communicated clearly, kept me updated, and made sure everything was fully fixed. Both were friendly, respectful, and genuinely cared about making my stay comfortable. It’s always refreshing to see team members who take pride in their work and go the extra mile for guests. Really appreciate their help — thank you both for the excellent service!

4 weeks ago

I visited Houston for a week of medical care and stayed at the Hilton Gardens medical center location. The room was fine and the bed was very comfortable. Most impressive was the wait staff and I want to give a shout out to Jaimelit, Michelle and Kevin for exceptional service. They were very personable and attentive. Great all around experience and I highly recommend this hotel.

in the last week

The room is definitely outdated for the price. The staff is phenomenal. Hilton should be ashamed to overcharge for this dirty, outdated property. Most people staying here are sick and stay for convenience to the medical centers. The floors are dirty, the bathrooms are too small, and the mattresses are worn. You can even see the sink spots in the mattresses before you lay down. The shuttle was also late causing us to miss our appointment time. Hilton do better!

2 weeks ago

This hotel is a solid choice if you are staying near the Texas Medical Center or Rice University. The rooms are clean, comfortable, and quiet which matters after a long day. Beds are genuinely comfortable, the rooms are well laid out, and everything felt properly maintained. Check in was smooth and the staff was friendly and helpful without feeling forced. The location is the real win here. You are right in the Medical Center with easy access to hospitals, museums, Rice, and downtown Houston. Parking and access were easy which is not always the case in this area. The common areas are welcoming and the overall atmosphere feels calm and professional. As someone who pays close attention to quality and details in my own work as a real estate professional, I appreciate places that simply do what they are supposed to do and do it well. This hotel delivers a comfortable stay, great location, and reliable service. I would absolutely stay here again and recommend it to anyone coming to Houston for business, medical visits, or a short stay.

2 months ago