Hilton Garden Inn Houston Pearland

Justin McBrearty

I stayed here on the night of Christmas Eve, and it was very quiet. I did see a few other guests, but overall the hotel felt calm and peaceful. The staff was very friendly, and check-in was a breeze. When I first arrived, there was a bit of a line at the front desk, so I went straight to my room and tried the digital key. Surprisingly, it worked right away—which rarely happens—so I was able to get settled without any issues. I noticed signs throughout the hotel mentioning that housekeeping had December 25th off to spend time with their families, which I thought was very considerate. I had no issues related to that during my stay. The room was well equipped with a microwave, mini fridge, and a coffee maker similar to a Keurig. The TV is a smart TV and includes Netflix, which was great. Breakfast is not included, which is typical for a Hilton Garden Inn, but there is an option to order breakfast in the morning. I went down to the lobby to do some work and saw a few other guests, but it was never crowded. The property also has an outdoor pool and a fitness center. One thing that caught me by surprise at checkout was an added “Shadow Creek” fee, which is tied to the neighborhood or area of the hotel. This fee—about $4—was not included in the original booking confirmation email, so just be aware of that if you’re booking a stay in Pearland. Overall, I had a great stay. The staff was friendly, the hotel was quiet, and I would definitely recommend this location.

a month ago

S Young

We stayed here while visiting friends over the holidays and had a pleasant experience. This was probably my fifth stay at a Hilton Garden Inn, even though I don't usually choose this brand. Check-in was seamless as I checked in through the Hilton Honors app. When I arrived, there were several guests waiting at the front desk, so I went straight to my room and used the digital key, which worked perfectly. Nice touch: the TV welcomed me by name, and the AC was already running, so the room was cool and comfortable when I walked in. This was very much needed since it was 79'F on Christmas day!! The room itself was pretty much what you'd expect from a Hilton Garden Inn: a comfortable king-size bed and standard amenities. I had limited interaction with staff during my stay since I bypassed the front desk for a physical key card. Not complimentary upgrade! One small FYI--when I booked the reservation, the total rate was different from the check out statement. There was a local fee listed as "Shadow Creek." I asked the front desk about it and was told it's a local area charge since the hotel is located in Shadow Creek. It was about $4, not a big deal, but something to be aware of. They let their housekeeper staff off on the 25th and it was a nice touch. Employees are your most important asset and kudos to management! It was a comfortable, and hassle-free stay.

a month ago

MikeG PalestineTX

Disappointed with my stay, the door had to be slammed to shut, no shelves in the shower to put things on, breakfast was pay and not available until 7. With a few residents up and about and out the door by then. Financial loss to the hotel. Nice technology in the rooms, basic but comfy. Thanks for the response! Knowing my concerns and suggestions were heard is telling of the quality to expect moving forward. :) Bumped you up a star.

a week ago

Jack Dawes

Quiet, clean rooms, well maintained and recently renovated. This was in the perfect location for my trip and was an excellent price. The restaurant hours aren't great and there isn't any quick breakfast food available.

a month ago

Gal

We brought our cat. They had a door notice so the maids would know there's a pet inside - impressive. We were treated well as diamond guests. Highly recommend.

a month ago