Hilton Garden Inn Houston Northwest

This was our team's hotel for Huston Tourtment . Returned last on Saturday night asked the front desk person at 10 pm for additional clean bath towels. I was informed that Hilton hotel did not have clean towels. The desk person made no effort to offer any other option. We had to go to different rooms to get clean towels and replace them in the morning. Poor customer service.

a week ago

This hotel fully lives up to expectations of a Hilton Garden Inn. The rooms and bathrooms were clean, fully functional and appeared well maintained. Service was good when I interacted with the hotel staff. Location is close to restaurants and other activities. There is no pool anymore but the area was well renovated to be a nice outdoor patio. Would not hesitate staying there again.

a month ago

We stayed three nights at the Hilton Garden Inn Willowbrook and were disappointed by multiple service and maintenance issues that significantly impacted our stay. Only one of the two elevators was operational, and the working elevator sounded and felt as though it was close to breaking down, which was both inconvenient and concerning. Our room was not properly stocked upon arrival, as there was no regular coffee available—only decaf and tea. Additionally, housekeeping did not service our room at any point during our stay. Trash was never removed, coffee supplies were not replenished, and fresh towels were not provided. Breakfast options were very limited and overpriced for what was offered. There was also no ice available on our floor, adding further inconvenience. While the evening bartenders were pleasant and the fitness center had adequate equipment, these positives did not outweigh the overall lack of service and attention to basic hotel standards. This experience did not meet expectations for a Hilton property. We prefer hotels that offer a continental breakfast and provide fresh water and coffee in the lobby. Due to these issues, we will not be choosing this hotel again.

2 months ago

When you walk into the hotel, it looks great and smells amazing. The rooms look nice, my biggest set back was the bathroom. The it soap scum and whatever the gunk stuff is call around the faucets in the shower and sink and the toilet has that dirty ring in it, very yuck especially when at first glance looks so nice. Also, they need to replace the pillows just absolutely horrible. Completely flat, and that’s lying on two pillows. It’s so unfortunate because really looks nice but the care to keeping it that way is not there.

2 months ago

I have been staying at this property annually for 25 years but it has recently become about the worst in the entire Hilton family. The room had no hot water, the bathroom was in deplorable condition, and despite promises, the staff did nothing to address the issue. Upon checkout, Ms. Patel promised a refund. She has ignored three phone calls and I was charged the full amount. Hilton quality has been declining nationwide for several years and this property is leading the way. I believe I hear Marriott calling...but I am finished with the Garden Inn Willowbrook. Too bad. It costs a lot to get a new customer so I should think you wouldn't so easily let a Hilton Diamond member walk out the door. Save your money and stay away!

2 weeks ago