Hilton Garden Inn Houston Hobby Airport

Great location right next to the airport. Staff were friendly and helpful. Stayed there twice in the last two weeks. Rooms are small but pretty comfortable. Breakfast is not included unless you purchase a breakfast package although you can get coffee for free. One thing to watch out for is timing of the shuttle. Be sure you get on the list for what time you want to take the shuttle. It is supposed to run on the hour and half-hour, but if you don't sign up (when leaving the hotel) there may not be a driver. Would stay here again for sure.

2 months ago

If I could give this place 0 stars, I would. The property looks nice, and Hilton hotels are usually clean and well maintained but this location was a huge disappointment. Upon arrival, I found two roaches in my bedroom. I immediately went to the front desk, and the only option offered was to move me to another room. Unfortunately, the new room on a different floor also had food debris and roaches. When I went back downstairs, staff told me that roaches were an ongoing issue throughout the property, yet they said they could not cancel my reservation or check me out. A manager was not available at the time. The next morning, I returned to speak with a manager and was told they were in meetings all morning and would follow up with me. That was Wednesday, it is now Monday, and I have still not heard anything. This experience was unacceptable, unsanitary, and extremely disappointing. I would not recommend staying here.

a month ago

Just stayed at this Hilton for wedding and it was great start to finish! It’s 5 minutes from the airport, has a free shuttle & easy to communicate to the hotel from the app! It was also very nice on the inside, had a bar/restaurant offering food pretty much all day until 10pm because since it’s so close to the airport there isn’t much around but a gas station to walk to. I would say it’s about a 20 minute drive or more to get to most places in the area too. Rooms were clean and service was excellent! Russel at the front desk was so personable and helpful from the day we checked in, to the day we checked out! Also left a shopping bag in my room & called the front desk during his shift & he made sure to have the staff retrieve it & helped me to arrange to have the items returned! Excellent stay & really enjoyed my stay!

4 months ago

At first glance, the room appears clean, but the building is clearly showing its age. The air-conditioner vent has visible moisture and mold. The shower is pretty gross in hard-to-reach areas, the showerhead leaks, and it has low water pressure—likely due to hard water buildup clogging it. Wallpaper is peeling from moisture. Breakfast is decent, but unlike some comparable hotels in this price range, it’s not complimentary. I wouldn’t recommend eating dinner here. The menu features frozen-patty burgers and overpriced protein entrées that don’t justify the cost. Theres a lot broken glass on the patio and an open junction box in the lobby. Its not toddler safe. So be careful with you little ones. The staff, however, are outstanding and truly hold this place together. Every employee I encountered greeted me warmly and was genuinely helpful.

4 months ago

Every one of the staff including front desk, food service, and housekeepers were friendly and helpful. Our room was large, clean, and comfortable, but needed more light sources. We ate breakfast and dinner at the hotel and the food and service were good.

a month ago