Hilton Garden Inn Houston Cypress Station

Eve Butterly

Spare and minimalist but nice rooms with upgraded features. Economical price, conveniently located right off I-45. Decent fridge/coffee/microwave station. Very clean. Not well suited for extended stays due to: no couch or coffee table (there is an armchair), zero bathroom storage, one small cupboard for clothing. The closet is well appointed with small shelves and tiny pull-out drawers. If you’re staying longer than a few days, bring your own organizers for makeup and toiletries and plastic/cardboard drawers for clothing. The biggest disappointment was the breakfast buffet which is NOT COMPLEMENTARY. It costs $15.99. (If I had known, I would have made a coffee before I left my room.) I tried to find out the breakfast hours online the night before, and couldn’t find ANY information about breakfast. I guess that’s why. I don’t think I have stayed at a Big Chain Hotel that charged for breakfast in over a decade.

a year ago

Susan Meissner

When we first got here, we were told that all rooms were sold out. But we had already prepaid two month later prior. Finally we get a room key to 318 and we get up to our rooms so tired after traveling, to find our keys didn’t work. Then we heard voices in the room. The desk clerk gave us keys to a room already occupied ! So then gave us keys to 318 and told us that if someone was in there , there was nothing she could do! So crazy ! Then after we left our room. (We paid for a two night stay). I asked the maids when cleaning our room to leave us extra towels. We came back to our room and it wasn’t cleaned and nothing was done! I called the desk clerk she said maids were gone for the day and they cleaned every other day! I paid for a room and I expect it to be cleaned! This was a Hilton and I expected better. We have a lot of people come in to stay at this hotel to play in this big tournament every year and this hotel was recommended by the tournament directors . I am going to suggest to take this hotel off the recommendation list . We were never offered any thing to compensate us for the trouble that they we put us thru on our night of arrival or anything. Not even an apology. Bad customer service and they don’t take care of their customers!! -10 on review list !

a year ago

Tamara Balla

Location good for near airport for the night. Car was safe , however there was a storm a few hours before and we checked in after 11pm. Room was good except we found hair in the shower. The bed was comfy. They do not offer free water unfortunately Fitness room great The front desk is very efficient and friendly. Evening and morning staff There is a small lounge and restaurant with a happy hour. We arrive too late to comment on the food or service there.

a year ago

Angela Tittle

After checking into this location I noticed the shower did not work and the tub would clog when the water was ran. I expressed this after getting a texted message regarding my checking. I came down this am to checkout and also express all my issues that were found this am refrigerator not getting cold, shower not work, tub clogging, lotions soaps and other things not stocked like tissue and was informed that I could have came down at anytime and got more things as if they were not supposed to be in the room at checkin. If this review doesn’t make you run I hope the fact Shannon along was very rude and snappy when I express my experience. People like her make all business not worth visiting.

a year ago

Jesse Russell

When I checked into my room, there was no hair dryer. When I asked the front desk, the lady rudely said she didn’t have a key to the room where they are kept, all while she continued eating her food. I understand people have to eat, but talking to me with her mouth full was incredibly disrespectful. I also needed house cleaning because the sink and shower were filthy, with pubic hair and some unidentified gunk in the sink. It was 4:00 PM, and house cleaning was already gone, so I had no other option. I took a picture of the washcloth I used and of the closet where I found what I’m pretty sure is cocaine lined up. How does this hotel not notice drugs in the closet and pubic hair in the shower? It’s infuriating. When I asked for the manager, the front desk lady said her name was Lisa, but claimed she wouldn’t care. I then asked who Lisa’s boss was, and she said Jeremiah, but added he wouldn’t care either. She said they would just say sorry and hope I give the hotel another chance. I told her all I wanted was my room cleaned and a hair dryer. She pointed to the lobby door and sarcastically suggested I go to Walmart down the road. So, I had to go buy bathroom cleaner and clean my own bathroom. When I walked back into the lobby with my cleaning supplies, she laughed, rolled her eyes, and walked into the back. This level of service is completely unacceptable.

a year ago