Hilton Garden Inn Baytown

Joe Allen

I had a wonderful experience thanks to Olga, Julia, and Veronica. They are all incredibly kind and genuinely care about their guests. Julia always makes sure reservations are accurate and handled perfectly. Olga is not only professional but always dresses so nicely and represents the hotel with pride. And Veronica is simply the best—welcoming, helpful, and a joy to interact with. Their teamwork and positive attitudes truly makes a difference. They have delicious breakfast and have so many dinner options in the evening when its time to relax. I would definitely recommend.

a month ago

oncewasnowam

Read great reviews especially about cleanliness and friendly staff. I am so happy to leave a GREAT one! Very clean, spacious (1king) amenities and wall mounted soap, lotion, hair and shower needs. All well stocked and lightly flagrant. Plenty of towels so neatly placed, shower, bedding, furniture very clean. Quiet and comfortable. Definitely a fantastic place to stay. The only minor issue for me was the sign was not well lit and I first went to the Express hotel at the beginning of the road. I turned around and tried again and drove past it. Made u-turn and drove slowly and saw the sign. I’d recommend having the sign lit up at night. I almost gave up. 😉 Very glad I didn’t.

a month ago

Makaylla Talavera

We had a wonderful stay at this hotel! The entire property was very clean and well maintained, and the housekeeping staff did an excellent job keeping everything spotless and comfortable. The staff was extremely kind and welcoming, which made our stay even better. A special thank you to Olga, Verónica, and Julia — they were incredibly helpful, attentive, and always ready to assist with a smile. Their hospitality truly stood out. We would absolutely stay here again and highly recommend this hotel to others!

a month ago

S Young

We were visiting friends in the Mont Belvieu and chose this hotel mainly because it's set back from the main road, making it quieter than many properties along Garth Road. Check-in was fine. Although I had already checked in via the app, I stopped by the front desk to pick up a physical key, which I usually do as a backup. As someone relatively new to Hilton Garden Inn, I asked whether any complimentary upgrades were available. The response I received, something about water in the room, was a bit confusing and didn't clearly address the question. Later, when we left the room with recyclable bottles, I asked the same front desk staff member about recycling options. Again, the response was unclear and I was directed toward a water fountain, which didn't answer the question. I shared this experience with the general manager, Veronica, who was receptive and professional. She explained that the property does not have recycling options and said she would address this with management and also use the situation as a coaching opportunity to improve staff communication and customer engagement. The room itself was fine and met expectations, with no major issues. It's also worth noting that the hotel does not have suites--only standard and accessible rooms so upgrades should not be expected, as confirmed by the general manager. Overall, a decent stay, and I appreciate management's willingness to listen and improve. Hopefully, communication will be smoother on future visits.

a month ago

Foot Prints

We had a great experience during the Holidays. We were greeted by Veronica at the desk with a warm welcome and made us feel like we were home away from home. The decorations are so beautiful and my family took lots of pictures. Kelly at the desk was so sweet and always had a smile on her face. We appreciate Silvia and Josephna for serving delicious breakfast. This property has great energy and makes you feel like you are welcome. It's hard to find people who love what they do! We will definitely be back.

a month ago