Hilton Americas Houston

Lauren Singley

This was my husband and I first time staying at this location. We booked a room to celebrate our anniversary and New year's. Upon arrival, self parking was easily located. The hotel atmosphere was clean and pleasant. The lobby was beautifully decorated Disney-themed Christmas displays which added a special and joyful touch. Check-in however was slow as a Honors member, I expected quicker services and a pleasant greeting by staff which was disheartening. Our room was comfortable and had a great view to see fire works. However the bathroom was not properly cleaned as there were long strains of hair on the shower wall. Despite that our stay was enjoyable. Shout out to Charedea, who was bright and personalable. She also assisted us at Check-out and comp'd our parking in honor of our anniversary. Overall, our stay was great and we will be returning.

a month ago

David Thomas

I've stayed repeatedly in this hotel, and feel very confident in giving it 5 stars with one caveat. The hotel is large, and it's nice. The rooms have always been clean, and at least all of the rooms that I've stayed in have always been quite large. Views are good. Food is good. Bathrooms have got excellent showers with water pressure that means you can shower in just a minute or two as it's so easy to clean the shampoo out of your hair. The only negative is check in desk related. This isn't a one time experience - this has been the case on every single visit for the 7 years that I've been coming here, 3-5 visits per year. This hotel has a line for Honors members and another general line for non members. Joining the HH line is always a mistake. The staff never call people up from that line with any sort of priority - quite the opposite. 2 people in that line will definitely take longer than 20 in the other line. I have often observed people joining the general line after somebody had already spent several minutes in the HH line and that newly arrived general line person will get seen while the HH person is continued to be made to wait. With the digital key service in the app it is less often necessary to even go the m to the desk, but if you do have to go to the desk save yourself the frustration of the Honors line.

a month ago

Rasheed Ahmamou

I stayed at the Hilton Americas Houston and honestly had a wonderful experience from start to finish. The hotel is super clean, modern, and very well-taken care of. The lobby looks beautiful, the rooms are spacious, and the amenities are great — especially the pool and the fitness center. The location is perfect too, right next to the convention center and so many great spots in downtown. The staff were all friendly and professional, and the service felt smooth everywhere we went. I also want to give a big shoutout to Benny at the valet. He was extremely welcoming, fast, and helpful the moment we arrived. He greeted us with a smile, handled everything quickly, and made the whole check-in experience feel easy. Benny definitely added a personal touch that made our stay even better. Overall, amazing hotel, great service,

3 months ago

Jules Armand Kiendrebeogo

⭐️⭐️⭐️⭐️ Excellent Stay and Outstanding Service! I had a wonderful experience staying at the Hilton Americas. From the moment I arrived, the staff made me feel welcome and well cared for. The valet, Beni, was incredibly professional, friendly, and efficient—he greeted me with a smile and made parking quick and stress-free. The front desk team was also exceptional, handling check-in smoothly and making sure I had everything I needed for a comfortable stay. The room was spotless, spacious, and quiet, and the amenities were top-notch. The staff’s attention to detail and genuine hospitality truly made a difference. I highly recommend this hotel to anyone visiting the area—I’ll definitely be returning!

3 months ago

Candace L. Thompson, Realtor

Let me start off by saying I wanted to given your 4.5 stars that turned into 5 star service. I took off a lil based on my room bc I did the early check in and my room still needed a few details attended too. The hotel sent someone immediately to address it and texted me multiple times to make sure I was ok. They offered to change my room but i decided to stay. The housekeeping manage the next day wrote me a sweet apology and left me a sweet treat and a comfy robe which at 1st i was like I don’t need a room but ended loving that I had this cozy item. I checked out the gym bar and restaurant on premises and all staff was kind. I recommend staying here bc everyone was super kind from the guys outside to front desk to housekeeping. Oh and I was so glad to choose this hotel I was here for conference and visited another conference hotel and it felt cold in comparison. This hotel it really paired well with my personality warm, happy and cheerful. The vibe for Christmas was spot on and I was so glad to see their chocolate display. So if looking for a hotel where you feel seen heard safe and happy this is it!

3 months ago